Tire and Battery Service Advisor

Walmart•Torrance, CA

6d•$21 - $29•Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by assisting members with tire and battery purchases, service decisions, installation appointments, maintenance, and repairs. The role monitors orders, communicates changes and cancellations, recommends alternatives, explains warranties, and uses product knowledge, Sam’s Garage, and reference materials to help members choose suitable products and services. The advisor also promotes TBC offerings and provides a high-quality member experience by resolving concerns and communicating the value of merchandise and services. The position helps maintain a safe, organized, stocked, and properly merchandised facility and sales floor. It presents merchandise, handles damaged goods and displays, and follows procedures for claims, returns, shrink, and hazardous materials. The advisor triages service-bay workflow and appointments, operates TBC equipment and point-of-sale hardware, completes vehicle service requests and tests, processes member transactions, and maintains required documents. The role uses digital tools and handheld devices to support sales, service, training, and operational decisions, and helps develop and train team members. The advisor is expected to follow company policies, safety and compliance requirements, and standards of ethics and integrity; collaborate with associates and business partners; adapt to change and feedback; and model the company’s values of respect, integrity, customer service, and continuous improvement. The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is based at 2601 Skypark Dr, Torrance, California. Benefits listed include health coverage, financial benefits, paid time off, disability coverage, company discounts, education benefits, and other programs; eligibility and terms may vary.

Requirements

Valid state-issued driver’s license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, following forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised in accordance with company policies; handle claims, returns, shrink, and damages appropriately.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
Greet members, identify their needs, recommend appropriate tire and battery products and services, explain warranties, and resolve concerns using Sam’s Garage, product knowledge, and reference materials.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow and appointments, assess service queues and time requirements, and recommend adjustments to the TBC Team Lead or Technicians to meet service needs efficiently.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage adoption of new tools among team members.
Model high-quality service and products, act as a brand advocate, help train and develop team members, and address roadblocks.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
Operate hardware such as cash registers; process member purchases and assist with payments, returns, refunds, and exchanges using the appropriate procedures.
Follow company policies, procedures, standards of ethics and integrity, and the Open Door Policy; complete assignments and priorities while communicating progress, collaborating, and responding to feedback and change.
Follow TBC safety, security, legal, service, documentation, and product-information requirements; report complaints, hazards, and problems with products, services, or work areas.
Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report shrink issues or other problems.
Demonstrate respect, integrity, teamwork, customer-first service, curiosity, resilience, and a commitment to continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, with eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.
Additional benefits may be available subject to eligibility and plan terms.