Tire and Battery Service Advisor

Walmart•Torrance, CA

4d•Onsite

About The Position

The Tire and Battery Service Advisor supports member sales and service in the Sam’s Club Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised sales floor; monitors tire and battery orders; helps members schedule installation appointments; communicates order delays or cancellations; and suggests alternative installation options or tire fitments. The advisor provides recommendations on tire and battery products, warranties, maintenance, and repair services. They triage service-bay workflow and appointments to support efficient service, operate TBC equipment safely, complete vehicle service requests and tests, and use product knowledge, Sam’s Garage, reference materials, and digital tools to improve the member experience and operations. The position also supports team development and training, processes purchases and returns, maintains documentation, and follows company policies, safety requirements, and standards of ethics and integrity. The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specified circumstances. The job is located at 2601 Skypark Dr, Torrance, California.

Requirements

Valid state-issued driver’s license.
At least 18 years of age.
Follow applicable safety, security, legal, company, and TBC procedures when handling products and providing services.
Demonstrate interpersonal skills and the ability to engage effectively with people, including handling challenging situations with professionalism and empathy.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised in accordance with company policies, including handling claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; apply signs and prices; and secure fragile or high-shrink merchandise.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services, and provide recommendations on products, services, warranties, and purchasing decisions.
Greet members, identify their needs, resolve concerns, and deliver expert service and recommendations using Sam’s Garage, product knowledge, and reference materials.
Promote TBC merchandise and services, collaborate with associates across the club, and advocate for a high-quality member experience.
Triage and prioritize TBC service-bay workflow and appointments based on service needs, waiting members, and time requirements; make recommendations to the TBC Team Lead or technicians.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
Develop, assist, and train team members; model service standards and help address roadblocks.
Complete vehicle service requests and tests; operate TBC equipment properly and safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, laws, safety and security guidelines, and standards of ethics and integrity; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
Complete assigned work by identifying priorities and deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, recommending improvements, and adapting to change and feedback.
Build trusting working relationships, communicate positively, support inclusion and belonging, recognize others’ contributions, and help the team deliver results with members first.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefits, including programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or specific work performed.