Tire and Battery Service Advisor

Sam's West•Quincy, IL

13d•Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized and merchandised, and presenting merchandise. They monitor tire and battery orders, assist members with appointments, and communicate lead time changes. The role involves assisting members with tire maintenance and repair services, providing expert member service and recommendations, and driving sales and service excellence in the TBC. The advisor will triage and prioritize service workflow, demonstrate knowledge of safety and compliance protocols, and leverage technology to enhance operations. They serve as a brand advocate, develop and influence team members, and complete vehicle service requests. The position requires operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise, and completing documentation. Strong interpersonal skills are essential for engaging with people and handling challenging situations professionally. The role also involves operating hardware, processing member purchases, and assisting with payments, returns, refunds, and exchanges, while complying with company policies and procedures.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
Monitors the status of tire and battery orders daily and assists members with appointments for installation.
Communicates lead time changes and order cancellations to members and makes alternative suggestions.
Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, and assisting with purchasing and service decisions.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services.
Triages and prioritizes service workflow in TBC service bays.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
Develops and influences team members, understands roadblocks, and assists in training.
Provides products and services to Members in accordance with Company policies and procedures.
Completes vehicle service requests and tests.
Operates TBC equipment properly and safely.
Receives, stores, and disposes of merchandise and supplies.
Completes and maintains documents.
Demonstrates strong interpersonal skills and the ability to effectively engage with people.
Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities by using policies, data, and resources.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
Provides correct information to Members on TBC goods and services.
Provides TBC services and meets Member needs in a timely manner.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Uses TBC equipment and supplies in correct ways and completes required documentation.
Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
Assists Members with payment methods, return policies, and location of items when asked.
Uses the cash register and completes Member sales in a timely manner.
Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering high school completion, bachelor's degrees, English Language Learning, and short-form certificates.