Tire and Battery Service Advisor

Sam's East • Charleston, WV

6d • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and recommendations in the Tire and Battery Center (TBC), assists with purchasing and service decisions, and helps ensure timely, safe, and efficient tire and battery services. The role monitors orders and installation appointments, communicates lead-time changes or cancellations, offers alternatives, assists with tire maintenance and repairs, and uses Sam’s Garage, product knowledge, and reference materials to recommend suitable products and explain warranties.

The position supports TBC sales and service operations by maintaining a safe, organized, stocked, and properly merchandised sales floor; operating equipment safely; receiving and handling merchandise and supplies; completing vehicle service requests, tests, and documentation; processing member purchases and transactions; and triaging service-bay workflow. The advisor also promotes TBC products and services, uses digital tools and point-of-sale systems, and helps train and develop team members. The role requires compliance with company policies, safety guidelines, applicable laws, service standards, and ethical expectations, along with professional, empathetic communication and teamwork.

Requirements

• Valid state-issued driver's license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations based on member needs, product knowledge, Sam’s Garage, and reference materials.
• Explain product warranties and help members choose suitable tire and battery products and services.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding service requirements and timing, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or Technicians.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage team adoption of new tools.
• Model high-quality member service and act as a brand advocate in the TBC area.
• Support and train team members by understanding roadblocks and helping develop others.
• Complete vehicle service requests and tests, operate TBC equipment safely, receive and store merchandise and supplies, dispose of supplies, and complete and maintain documentation.
• Operate hardware such as cash registers; process purchases, payments, returns, refunds, and exchanges according to applicable procedures and membership and payment types.
• Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy; and complete work assignments by setting priorities, collaborating, communicating progress, recommending improvements, and adapting to change and feedback.
• Build trusting working relationships, communicate positively, mentor and recognize others, and contribute to an inclusive and supportive workplace.
• Follow TBC safety, security, legal, and service guidelines; provide correct information; meet member needs in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payment methods, return policies, and item locations, complete sales in a timely manner, and report complaints, shrink issues, and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed