(USA) Tire and Battery Service Advisor

Walmart • Homewood, AL

1d • Onsite

About The Position

The Tire and Battery Service Advisor serves members in the Tire and Battery Center (TBC), helping them choose tire and battery products and services, managing installation orders and appointments, and supporting efficient service-bay workflows. The advisor uses product knowledge, Sam’s Garage, and reference materials to recommend suitable products, explain warranties, provide tire maintenance and repair assistance, and communicate order delays, cancellations, and alternatives.

The role maintains a safe, organized, stocked, and properly merchandised TBC sales floor; handles merchandise and transactions according to company procedures; and operates TBC equipment safely. It also promotes TBC offerings, supports and develops team members, uses digital tools and handheld devices, and complies with safety, security, legal, and company policies. Strong member service, communication, teamwork, integrity, and adaptability are expected.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policies.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide product and service recommendations, explain warranties, resolve concerns, and help members make purchasing and service decisions.
• Use Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products and provide member service and value.
• Promote TBC merchandise and services by communicating their value and collaborating with associates across the club.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding service queues and time requirements, prioritizing appointments, and recommending adjustments to the TBC Team Lead or technicians.
• Use and demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, Point-of-Sale systems, and sales techniques.
• Use digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, access product and training information, and encourage team members to adopt new tools.
• Model high-quality service and products as a TBC brand advocate; identify roadblocks and assist with training and developing team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using the correct procedures for membership and payment types.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and carry out related action plans.
• Complete work assignments by setting priorities, collaborating with managers, coworkers, customers, and business partners, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
• Build an inclusive workplace, foster trusting team relationships, communicate positively, and help, develop, mentor, and recognize other team members.
• Follow TBC safety and security guidelines and applicable laws; provide correct information and timely services; and report complaints, hazards, and product, service, or work-area problems.
• Follow Point-of-Sale procedures to prevent shrink and comply with applicable laws; assist members with payments, return policies, and item locations; complete sales promptly; and report complaints, shrink issues, and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, with programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility.
• Performance-based bonus awards.
• Additional premiums may apply in specific circumstances based on schedule, facility, season, or work performed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed