Tire and Battery Service Advisor - New Club Opening Lathrop, CA!
About The Position
Join the Founding Team at Sam's Club Lathrop! Sam's Club is opening a brand-new club in Lathrop, CA, and we're looking for friendly, dependable, and member-focused individuals to help bring it to life. As a founding associate, you'll have the unique opportunity to shape the member experience, support club operations, and help create a culture of excellence from the ground up. If you enjoy staying on the move, take pride in accuracy, and love making members' lives easier, this could be the perfect opportunity for you. Help Members Hit the Road with Confidence As a Tire and Battery Advisor at Sam's Club, you'll be the go-to expert helping members find the right tires and batteries for their vehicles. From recommending the best products to scheduling installations, your knowledge and service will keep members safe and rolling. In this role, you'll spend your day assisting members with tire and battery purchases, monitoring orders and appointments, maintaining a safe and organized sales floor, and delivering expert service that keeps members coming back.
Requirements
- Knowledge of or interest in tires, batteries, and automotive products
- Keep member satisfaction as a top priority
- Thrive in a fast-paced, service-oriented environment
- Comfortable using technology and point-of-sale systems
- Strong interpersonal skills and can handle challenging situations with professionalism
- Demonstrate attention to detail and commitment to safety
- Available for flexible scheduling, including weekends and holidays
- Bring a positive attitude and strong work ethic
- Valid state-issued driver's license
- 18 years of age or older
Nice To Haves
- Auto service industry experience
- Retail Experience
Responsibilities
- Maintain facility and sales floor safety by adhering to all safety policies, conducting regular safety sweeps, and promptly correcting or reporting unsafe situations to management
- Ensure the Tire and Battery Center sales floor is organized, stocked, zoned, and merchandised according to company policies
- Present and maintain merchandise by stocking, setting up displays, signing and pricing appropriately, and securing high-shrink merchandise
- Monitor the status of tire and battery orders daily and assist members with appointments for installation
- Communicate lead time changes and order cancellations to members and make alternative suggestions for installation or tire fitments
- Assist members with tire maintenance and repair services
- Use Sam's Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products
- Triage and prioritize service workflow in TBC service bays, understanding time requirements and maximizing service efficiency
- Leverage technology and handheld devices to plan sales, improve the service experience, and make real-time business decisions
- Operate hardware, process member purchases, and assist with payments, returns, refunds, and exchanges
- Serve as a brand advocate by modeling high quality service and products in the TBC area
Benefits
- Competitive pay
- Performance-based bonus awards
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (company-paid education program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
