(USA) Tire and Battery Service Advisor

Walmart•Westworth Village, TX

1d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor supports operations and member service in the Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised sales floor; handles merchandise presentation and related claims, returns, shrink, and damages; and monitors tire and battery orders and installation appointments. The advisor communicates order changes and cancellations, helps members with tire maintenance and repair services, and uses product knowledge and reference materials to recommend suitable tires and batteries, explain warranties, and address member concerns. The advisor promotes TBC merchandise and services, coordinates and prioritizes service-bay workflow, and works with the TBC Team Lead and technicians to meet service needs efficiently. The role requires knowledge of safety and compliance protocols, industry guidelines, service standards, TBC equipment, TPMS, product specifications, point-of-sale systems, and selling techniques. The advisor uses digital tools and handheld devices, supports and trains team members, completes vehicle service requests and documentation, operates equipment safely, and processes purchases, payments, returns, refunds, and exchanges according to company procedures. The position also includes general expectations related to ethical conduct, teamwork, inclusion, customer and member service, continuous improvement, and adapting to change. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The actual rate will equal or exceed the applicable minimum wage. The primary location is Westworth Village, Texas.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, following forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
Stock and present merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and provide product and service recommendations, explain warranties, and resolve concerns.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of their value.
Triage and prioritize TBC service-bay workflow, identify waiting members, account for service requirements and appointment priorities, and make recommendations to the TBC Team Lead or technicians.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality member service, develop and influence team members, identify roadblocks, and assist with training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documentation.
Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments, communicate progress, collaborate with others, and adapt to feedback and change.
Follow TBC safety, security, legal, and service guidelines; provide accurate information; report complaints, hazards, and product or work-area problems; and use equipment and supplies correctly.
Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.
Demonstrate respect, integrity, teamwork, customer-first service, curiosity, resilience, and support for continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.
Additional hourly premiums may apply in specified circumstances.