Tire and Battery Service Advisor (PT)

Sam's East•San Antonio, TX

11d•Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized and stocked, and presenting merchandise according to company policies. This role involves monitoring tire and battery orders, assisting members with appointments, communicating lead time changes, and assisting members with tire maintenance and repair services. The advisor provides expert member service by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns. They use product knowledge and reference materials to recommend suitable tire and battery products, explain warranties, and ensure members receive the best service and value. The role drives sales and service excellence by communicating the value of merchandise and services and collaborating with associates across the club. The advisor also triages and prioritizes service workflow in TBC service bays, demonstrates knowledge of safety and compliance protocols, and leverages technology to enhance operations. They serve as a brand advocate, develop and influence team members, and complete vehicle service requests. The position requires operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise, and completing documentation. Strong interpersonal skills are essential for engaging with people and handling challenging situations professionally. The role involves operating hardware, processing member purchases, and assisting with payments, returns, refunds, and exchanges. Compliance with company policies, procedures, and standards of ethics and integrity is crucial. The advisor must complete work assignments and priorities by using policies, data, and resources, collaborating with others, identifying priorities, and adapting to change. Core values include respecting the individual, acting with integrity, serving customers and members, and striving for excellence.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Monitors the status of tire and battery orders daily and assists members with appointments for installation.
Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members.
Demonstrates awareness of the different services in the queue, understands time requirements for services, and prioritizes TBC service appointments to maximize service efficiency.
Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
Develops and influences team members, understands roadblocks, and assists in training team members.
Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions.
Completes vehicle service requests and tests.
Operates TBC equipment properly and safely.
Receives, stores, and disposes of merchandise and supplies.
Completes and maintains documents.
Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
Provides correct information to Members on TBC goods and services.
Provides TBC services and meets Member needs in a timely manner.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Uses TBC equipment and supplies in correct ways and completes required documentation.
Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
Assists Members with payment methods, return policies, and location of items when asked.
Uses the cash register and completes Member sales in a timely manner.
Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply.)