Tire and Battery Service Advisor PT Hiring Event

Walmart • Wausau, WI

9h • $20 - $28 • Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by providing member service and recommendations, managing tire and battery orders and installation appointments, and helping maintain safe, organized, and well-merchandised sales and service areas. The advisor uses product knowledge, Sam’s Garage, and reference materials to recommend suitable tire and battery products, explain warranties, and help members make purchasing and service decisions. The role also promotes TBC merchandise and services, coordinates service workflow, and assists with training and developing team members.

The position includes operating TBC equipment and point-of-sale hardware, completing vehicle service requests and tests, processing member purchases and payment transactions, and receiving, storing, and disposing of merchandise and supplies. The advisor follows safety, security, compliance, company ethics, and documentation requirements, and works collaboratively to complete assignments, meet priorities, and improve service.

The hourly wage range is $20.00 to $28.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The role is listed as PT in the hiring-event title. The primary location is 226200 Rib Mountain Dr, Wausau, WI 54401-7483.

Requirements

• Valid state-issued driver's license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting regular safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily, help members schedule installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, and resolve concerns professionally and empathetically.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by reviewing waiting members and service requirements, prioritizing appointments, and making recommendations to the TBC Team Lead or Technicians.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage team adoption of new tools.
• Model high-quality service and product standards, assist with team training, and help develop and influence team members.
• Complete vehicle service requests and tests, operate TBC equipment safely and properly, receive, store, and dispose of merchandise and supplies, and complete and maintain required documents.
• Operate point-of-sale hardware, process member purchases, and assist with payments, returns, refunds, and exchanges using the appropriate procedures.
• Follow company policies, procedures, ethics standards, the Open Door Policy, and applicable TBC and point-of-sale laws and guidelines.
• Complete assignments by identifying priorities and deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
• Demonstrate respect for individuals, integrity, customer and member service, teamwork, continuous improvement, and a desire to learn.
• Report TBC complaints, safety hazards, product or service problems, and work-area issues; use TBC equipment and supplies correctly and provide members with accurate information in a timely manner.
• Follow point-of-sale procedures to prevent shrink, assist members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed