(USA) Tire and Battery Service Advisor - PT

Walmart • Visalia, CA

13h • $21 - $29 • Onsite

About The Position

The Tire and Battery Service Advisor supports operations and member service in the Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised facility and sales floor; presents merchandise; monitors tire and battery orders; helps members arrange installation appointments; and assists with tire maintenance and repair services.

The advisor provides knowledgeable recommendations about tires, batteries, warranties, and TBC services; communicates order delays or cancellations and suggests alternatives; and promotes TBC offerings. The role triages service-bay workflow, prioritizes appointments, completes vehicle service requests and tests, and operates TBC equipment safely. It also includes point-of-sale transactions, returns and exchanges, documentation, merchandise handling, and use of digital tools and handheld devices to support operations and member engagement.

The position follows company safety, compliance, ethics, and service policies; reports hazards and service problems; and collaborates with, trains, and supports team members. Sam’s Club describes competitive pay, performance-based bonus awards, and a range of health, financial, leave, education, and other benefits. The hourly wage range is $21.00–$29.00, with possible premiums in specified circumstances.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policies.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink merchandise.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installations or tire fitments.
• Assist members with tire maintenance and repair services and recommend appropriate tire and battery products, warranties, and services.
• Greet members, identify their needs, support purchase and service decisions, resolve concerns, and provide professional, empathetic service.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
• Triage and prioritize service-bay workflow and appointments using Sam’s Garage, service requirements, and time estimates; recommend workflow adjustments to the TBC Team Lead or technicians.
• Apply knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and sales techniques.
• Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality service, support and train team members, identify roadblocks, and help develop associates.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete required documentation.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics, and integrity standards, including use of the Open Door Policy.
• Complete work assignments by setting priorities, collaborating with relevant people, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
• Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving members, and striving for excellence.
• Follow TBC safety, security, legal, and service requirements; provide accurate information; report complaints and hazards; and use equipment, supplies, and documentation correctly.
• Follow point-of-sale procedures and applicable laws, assist members with payments, returns, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase.
• Company-paid life insurance.
• Paid time off and/or paid protected time off, with availability depending on job classification and length of employment.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
• Performance-based bonus awards.
• Potential hourly premiums in specified circumstances.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed