Tire and Battery Service Advisor

Walmart•Baytown, TX

1d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by maintaining safe, organized, stocked, and properly merchandised work and sales areas. The role monitors tire and battery orders, helps members schedule installation appointments, communicates changes or cancellations, and assists with tire maintenance and repair services. The advisor provides knowledgeable member service, recommends suitable tire and battery products, explains warranties, and helps members make purchasing and service decisions. The position supports TBC sales and service results, prioritizes service-bay workflow, and coordinates with TBC team leads and technicians to meet member needs efficiently. The role also operates TBC equipment and point-of-sale hardware, completes vehicle service requests and documentation, handles merchandise and supplies, and processes purchases, payments, returns, refunds, and exchanges. Advisors use digital tools and handheld devices to support operations and member engagement, model high-quality service, and help train and develop team members. The position requires compliance with company policies, safety and security requirements, applicable laws, industry guidelines, and standards of ethics and integrity. The hourly wage range is $19.00 to $27.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The actual hourly rate will equal or exceed the applicable minimum wage for the job location. The role is based at 6611 Garth Road, Baytown, Texas.

Requirements

Valid state-issued driver’s license.
Must be 18 years of age or older.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damaged goods according to company policies.
Stock merchandise, set up and maintain displays, remove damaged goods, sign and price merchandise, and secure fragile and high-shrink items.
Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services.
Greet members, identify their needs, recommend products and services, explain warranties, resolve concerns, and provide professional, empathetic service.
Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products and help members make purchasing and service decisions.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings.
Triage and prioritize service-bay workflow by identifying waiting members, understanding queued services and time requirements, prioritizing appointments, and making recommendations to the TBC Team Lead or Technicians.
Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operating procedures, and product specifications, including those related to TPMS and seasonality.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality service and act as a brand advocate; identify team roadblocks and help train, develop, and mentor team members.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy; and complete assignments by setting priorities, collaborating, communicating progress, and adapting to change and feedback.
Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.
Follow TBC safety and security guidelines and applicable laws and regulations; provide accurate information and timely services; and report complaints, hazards, and product, service, or work-area problems.
Follow point-of-sale procedures and applicable laws and regulations, prevent shrink, assist members with payment methods, return policies, and item locations, complete sales promptly, and report complaints or problems.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.