Timekeeping/HR Operations Manager

Williams-Sonoma•Olive Branch, MS

2d•Onsite

About The Position

The Timekeeping/HR Operations Manager position is located in Olive Branch, Mississippi. The role leads the administration of Supply Chain timekeeping and payroll-related inputs, ensuring information is accurate, documented, approved, and submitted to Corporate Payroll on time. The manager oversees timekeeping processes and the work of direct reports responsible for timekeeping, payroll inputs, and associate records. The role also resolves discrepancies, maintains records and supporting documentation, responds to escalated questions, and partners with Corporate Payroll and other functions on audits, compliance reviews, and year-end activities.

Requirements

Bachelor’s degree in Human Resources or Business Administration, or equivalent experience may be considered.
At least five years of progressive experience in HR operations, timekeeping, payroll-input administration, associate records, or a related field.
Experience leading payroll or timekeeping processes in a multi-site, distribution, manufacturing, or high-volume operating environment.
Experience managing and developing a team, preferably with responsibility for multiple direct reports.
Working knowledge of timekeeping administration, payroll-input processes, HR systems, associate records, wage and hour requirements, and controls that support accurate payroll processing.
Demonstrated experience resolving timekeeping or payroll-input discrepancies, researching associate data issues, and managing sensitive information.
Experience providing associate relations guidance, manager coaching, and performance management support.
Strong analytical and problem-solving skills, including identifying root causes and driving issues through resolution.
Strong organizational skills and ability to manage multiple deadlines in a time-sensitive environment.
Proficiency with Microsoft Office, including Excel; experience with HRIS and timekeeping systems is required.
Strong written and verbal communication skills.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive associate matters professionally.

Nice To Haves

Experience with Oracle, UKG, Kronos, or other enterprise HRIS and timekeeping systems.
Experience supporting timekeeping and payroll-input processes for a large hourly workforce.
Experience in distribution center, logistics, manufacturing, or supply chain operations.
Knowledge of federal and state wage and hour requirements, leave administration, timekeeping compliance, and payroll-input controls.
Experience supporting internal or external audits.
Experience developing timekeeping and payroll-input controls, standard operating procedures, and process-improvement initiatives.
Experience leading associate relations investigations and progressive discipline processes.
Experience working in a union-free, multi-site, or rapidly changing operational environment.

Responsibilities

Lead the collection, review, validation, approval, and timely submission of Supply Chain timekeeping and payroll-related information to Corporate Payroll.
Oversee timekeeping processes, including timecard review, missed punches, schedule and attendance corrections, overtime, premium pay, leave coding, and other payroll-impacting information.
Manage and monitor direct reports responsible for timekeeping, payroll inputs, and associate records.
Establish work standards, review processes, and accountability measures to support accurate timekeeping, complete payroll inputs, and timely submissions.
Review payroll-impacting associate and timekeeping changes, including hires, transfers, promotions, pay changes, terminations, deductions, leave status, and other record updates; ensure they are documented and submitted through the appropriate process.
Investigate and resolve timekeeping and payroll-input discrepancies in partnership with Corporate Payroll, Finance, HRIS, Benefits, and Operations as appropriate.
Monitor accuracy, identify recurring exceptions and root causes, and implement corrective actions and controls with process owners.
Maintain complete and accurate timekeeping records, payroll-submission documentation, and supporting approvals in accordance with company requirements and applicable regulations.
Respond to escalated associate and leader questions about timekeeping, pay-impacting information, deductions, corrections, and related processes; escalate matters to Corporate Payroll when appropriate.
Support payroll audits, compliance reviews, year-end activities, and requests for timekeeping or payroll-input documentation with Corporate Payroll.