Time Critical Logistics Coordinator
About The Position
The Time Critical Logistics Coordinator facilitates domestic and international freight across air transportation modes. The role serves as a liaison among customers, carriers, customs authorities, and internal stakeholders to move freight efficiently, compliantly, and cost effectively from origin to destination. The coordinator manages multiple shipments and priorities in a fast-paced logistics environment, supporting exceptional service, operational excellence, and customer satisfaction. The position manages the end-to-end forwarding process, including shipment setup and execution in CargoWise, transportation arrangements, documentation, tracking, customer communication, customs coordination, and issue resolution. It also supports import and export compliance, cost-effective routing, and continuous improvement. The role is 100% on-site, and other duties may be assigned to meet evolving business needs.
Requirements
- High school diploma or equivalent required.
- At least 2 years of direct experience in freight forwarding required.
- Working knowledge of international shipping documentation, transportation processes, and import/export procedures.
- Ability to manage multiple shipments, priorities, and deadlines in a fast-paced operational environment.
- Strong communication and customer service skills, with the ability to build relationships across customers, carriers, and internal stakeholders.
- Excellent attention to detail and problem-solving skills, including the ability to identify and resolve shipment issues efficiently.
- Demonstrated discretion and confidentiality when handling and protecting sensitive information.
- Proficiency with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), and web conferencing tools (Teams, Zoom, Webex, etc.).
- Comfort commuting to and working in a 100% on-site setting.
Nice To Haves
- Additional coursework in logistics, transportation, supply chain, or business.
- Industry certifications related to freight forwarding, import/export, customs, or logistics.
- Specialized experience in import operations, customs brokerage, and international logistics.
- Experience supporting air freight operations.
- Prior experience with CargoWise TMS and similar cloud-based transportation management or logistics platforms.
Responsibilities
- Coordinate domestic and international freight shipments across air transportation modes.
- Manage the end-to-end forwarding process from shipment initiation through final delivery.
- Own the shipment process in CargoWise, including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, operational milestone updates, and costing.
- Follow customer SOP instructions and meet internal and company KPIs and guidelines.
- Prepare, review, and process bills of lading, commercial invoices, packing lists, airway bills, and other transportation documents.
- Communicate with customers, carriers, customs brokers, steamship lines, airlines, trucking providers, and internal teams about shipment status and requirements.
- Track freight movements to support timely pickup, transit, customs clearance, and delivery.
- Maintain accurate shipment records and comply with applicable import/export regulations and trade requirements.
- Coordinate customs clearance with customs brokers and government agencies as needed.
- Identify and resolve transportation delays, documentation discrepancies, customs holds, and other shipment-related issues.
- Provide customers with shipment updates, quotes, service options, and logistics solutions.
- Maintain accurate shipment data in transportation management and operational systems.
- Assist with carrier selection, routing decisions, and cost-effective transportation solutions.
- Support continuous improvement in service levels, operational efficiency, and customer satisfaction.
- Collaborate with cross-functional teams to ensure a seamless customer experience and successful shipment execution.
- Perform other duties as assigned to meet evolving business needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
