Ticketing & Revenue Operations Coordinator

Tawani Enterprises•Village of Somers, WI

2d•Onsite

About The Position

The Ticketing & Revenue Operations Coordinator serves as the primary day-to-day support for ticketing and operational systems while coordinating retail, rentals, group visits and front-of-house operations. This role helps maintain accurate system setup, reporting, pricing, and workflow execution while supporting earned revenue activity and a smooth, welcoming visitor experience. Working across departments, the Coordinator helps strengthen the operational foundation needed to support PMML’s visitor experience, revenue activity, and long-term institutional growth.

Requirements

2+ years in operations, ticketing, retail, visitor services, or museum/cultural institution settings
Highly organized and self-directed, with strong time management skills
Strong technical aptitude and comfort learning and managing operational systems with accuracy and consistency
Proficiency in Microsoft Office Suite
Experience with ticketing, CRM or database systems
Comfortable working with data, reporting, reconciliation, and basic analytics
Strong customer service and communication skills (verbal and written)
Ability to meet deadlines and manage multiple tasks simultaneously
Experience with cash handling and monetary reconciliation processes
Detail-oriented with a commitment to accuracy and accountability
Able to work both independently and collaboratively
Willing to provide hands-on support across ticketing, retail, front desk, event, and daily operations
First Aid certification or willingness to obtain it

Nice To Haves

Interest in history preferred
Experience with Tessitura
Experience with retail or e-commerce operations, including inventory management and Shopify
Experience in retail merchandising, purchasing, and inventory planning preferred
Experience supporting or growing an online storefront is a plus

Responsibilities

Serve as a primary day-to-day administrator for Tessitura, including ticketing setup, pricing and discount structures, event configuration, reporting, analytics, troubleshooting, and user support.
Ensure data integrity and system accuracy, including user access management, attendance tracking, and coordination of data cleanup across teams.
Act as a cross-functional liaison supporting ticketing, membership, programming, and operational workflows across departments.
Manage gift shop operations, including merchandising, inventory management, purchasing, e-commerce (Shopify), and coordination of retail promotion through established channels.
Ensure product mix supports both visitor demand and online growth.
Manage and optimize the Shopify storefront, including product presentation, collections, navigation, and online merchandising to increase customer engagement and sales.
Process and fulfill online retail orders promptly, ensuring accurate shipping and high customer satisfaction.
Coordinate space rentals, group visits, and tours, including scheduling, coordination, and execution.
Support front desk operations, including cash handling, oversight, reconciliation, reporting, and backup coverage.
Assist the Visitor Services Associate in maintaining a friendly, helpful atmosphere in front-of-house duties, including selling tickets, answering questions, and greeting patrons.
Serve as a weekend key holder, ensuring proper opening and closing procedures.
Manage customer support channels, including oversight and response to shared inbox inquiries.
Provide professional, timely support to visitors and customers via phone, email, and in person.
Manage guest concerns and escalations with tact, urgency, and a commitment to a positive visitor experience.
Perform other duties as assigned by the Director of Operations.