Assoc VP Ticketing Revenue

University of South Florida•Tampa, FL

4d•Onsite

About The Position

The Associate Vice President (AVP) of Ticketing Revenue will manage a solution-oriented ticket operations department focused on advancing revenue generation objectives. This role involves collaborating with key stakeholders to develop and implement overall ticketing, sales, and service strategies aimed at maximizing revenue and customer satisfaction in alignment with University expectations. The AVP will serve as the main point of contact for all ticketing partners, including primary and other distribution partners, and will support the sales team's outbound sales efforts. A key responsibility is to proactively monitor ticketing industry best practices to ensure the department remains at the forefront of ticketing innovation. The position requires analyzing historical and current sales data and performance metrics to inform future sales campaigns and identify new lead sources for the ticket sales and service teams. Fostering a strong, collaborative, and cohesive culture across units and the overall team is essential. In coordination with the Bulls Club and marketing department, the AVP will develop and implement annual fund solicitation and touchpoint campaigns. Participation in planning meetings to discuss organizational revenue opportunities and collaboration with other stakeholders to support departmental goals are also required. The role includes assisting in the creation and management of a budget and business plan, and is responsible for daily revenue tracking of ticket sales and renewals across all sports for leadership and key stakeholders. Other duties and assignments as assigned.

Requirements

Management of a ticket operations department.
Development and implementation of ticketing, sales, and service strategies.
Liaison with ticketing partners.
Support for sales team outbound efforts.
Monitoring of ticketing industry best practices.
Analysis of sales data and performance metrics.
Fostering a collaborative team culture.
Development and implementation of annual fund campaigns.
Participation in planning meetings and collaboration with stakeholders.
Assistance in budget and business plan creation and management.
Daily revenue tracking of ticket sales and renewals.

Responsibilities

Manage a solution-oriented ticket operations department that advances revenue generation objectives.
Work collaboratively with key stakeholders to develop and implement the overall ticketing, sales, and service strategies to maximize revenue and customer satisfaction in conjunction with the expectations of the University.
Serve as the main point of contact for all matters related to ticketing partners, including primary and other distribution partners.
Support the sales team with their outbound sales efforts.
Proactively monitor ticketing industry best practices to ensure the department is at the forefront of ticketing.
Analyze historical and current sales data and performance metrics to determine future sales campaigns and new lead sources for the ticket sales and service teams.
Foster a strong, collaborative, cohesive culture across units and the overall team.
In coordination with the Bulls Club and marketing department, develop and implement annual fund solicitation and touchpoint campaigns.
Participate in planning meetings to discuss organizational revenue opportunities and collaborate with other stakeholders to support and further the department’s goals.
Assist in the creation and management of a budget and business plan.
Responsible for daily revenue tracking of ticket sales and renewals across all sports to leadership and other key stakeholders.
Perform other duties/assignments as assigned.