Assoc VP Ticketing Revenue

University of South Florida•Tampa, FL

8h•Onsite

About The Position

The Associate Vice President of Ticketing Revenue will manage a solution-oriented ticket operations department focused on advancing revenue generation objectives. This role involves collaborating with key stakeholders to develop and implement comprehensive ticketing, sales, and service strategies to maximize revenue and customer satisfaction in line with University expectations. The Assoc VP will serve as the primary contact for all ticketing partners, support the sales team, monitor industry best practices, and analyze sales data to inform future campaigns and lead generation. Additionally, the position requires fostering a collaborative culture, coordinating with the Bulls Club and marketing department for annual fund campaigns, participating in revenue planning meetings, assisting with budget and business plan creation, and tracking daily ticket sales and renewals across all sports. The University of South Florida (USF) is a major employer in the Tampa Bay area with approximately 16,000 employees, recognized as one of Florida’s best large employers. USF is a top-ranked research university serving about 50,000 students globally across its campuses in Tampa, St. Petersburg, Sarasota-Manatee, and USF Health. It is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida, and is a member of the Association of American Universities (AAU). USF boasts high research funding and its Division I athletics teams compete in the American Athletic Conference.

Responsibilities

Manage a solution-oriented ticket operations department that advances revenue generation objectives.
Work collaboratively with key stakeholders to develop and implement the overall ticketing, sales, and service strategies to maximize revenue and customer satisfaction in conjunction with the expectations of the University.
Main point of contact for all matters related to ticketing partners, including primary and other distribution partners.
Support the sales team with their outbound sales efforts.
Proactively monitor ticketing industry best practices to ensure the department is at the forefront of ticketing.
Analyze historical and current sales data and performance metrics to determine future sales campaigns and new lead sources for the ticket sales and service teams.
Foster a strong, collaborative, cohesive culture across units and the overall team.
In coordination with the Bulls Club and marketing department, develop and implement annual fund solicitation and touchpoint campaigns.
Participate in planning meetings to discuss organizational revenue opportunities and collaborate with other stakeholders to support and further the department’s goals.
Assist in the creation and management of a budget and business plan.
Responsible for daily revenue tracking of ticket sales and renewals across all sports to leadership and other key stakeholders.
Other duties/assignments as assigned.