Ticketing Representative

Ruoff Mortgage Stadium•Fort Wayne, IN

10d

About The Position

The Ticketing Representative provides customer service and processes ticket sales at the Ruoff Mortgage Stadium Ticket Office during events. The role assists guests with ticket purchases, answers questions, resolves ticketing issues, and supports an efficient, welcoming experience. It requires attention to detail and the ability to work independently in a fast-paced environment while supporting Ticket Office operations. The representative processes walk-up ticket sales, operates ticketing systems, handles payment transactions, and responds to guest inquiries in person and by phone. The role also supports emergency procedures, collaborates with Guest Services staff, and completes additional duties as assigned. The position reports to the Director of Ticketing or Ticket Lead and regularly interacts with fans, partners, local businesses, schools, and community organizations. Work takes place in an office and at stadiums, community events, and partner locations, including outdoor settings and varying weather. The role requires availability for evenings, weekends, and holidays. Bass Road Sports and Entertainment describes the employment relationship as at will and states that the job description is not an employment contract.

Requirements

Strong interpersonal, relationship-building, and communication skills.
Excellent organizational and project management skills, including the ability to multitask in a fast-paced, team-oriented environment.
Strong cash-handling and basic accounting skills.
Comfort using computers, ticketing software, and office equipment.
Ability to work independently while following established procedures.
Availability to work evenings, weekends, and holidays as required.
Reliable transportation to attend meetings, events, and match days.
Ability to stand and walk for extended periods during match days and events.
Ability to use computers, phones, and other office technology frequently for extended periods.
Ability to occasionally lift or move items weighing up to 25 pounds.
Ability to work indoors and outdoors in varying weather conditions.

Nice To Haves

At least two years of ticket office experience is preferred; experience with a sports team or organization is a plus.
Experience with ticketing platforms such as vivenu, SeatGeek, Ticketmaster, or similar systems is preferred.
Demonstrated ability to build and maintain strong client relationships in a competitive, fast-paced environment.
Previous customer service or retail experience is preferred.
Experience handling cash and operating point-of-sale systems is a plus.
Detail-oriented, dependable, professional, and guest-focused personal characteristics.

Responsibilities

Provide exceptional customer service to fans at the Ruoff Mortgage Stadium Ticket Office.
Process walk-up ticket sales at the event-day ticket booth accurately and efficiently.
Operate ticketing systems to sell tickets for a variety of events.
Provide event information and respond to guest inquiries by phone or in person.
Handle cash, credit, and other transactions accurately.
Address ticket-related issues and concerns promptly to support a positive guest experience.
Participate in stadium emergency procedures and maintain knowledge of the venue layout.
Collaborate with Guest Services staff and assist with additional tasks as assigned.
Assist the Director of Ticketing and Ticket Lead with additional duties and responsibilities as needed.
Represent Fort Wayne Football Club and Ruoff Mortgage Stadium professionally to fans, partners, and community members.