Retail and Ticketing Representative
About The Position
Retail and Ticketing Representatives help guests with questions about events, shows, activities, and attractions in and around Medora. They sell tickets and collect payments using multiple software systems, assist with complex bookings, and adjust or correct previously purchased orders. The role also provides retail customer service and supports daily gift shop operations in a fast-paced, guest-facing environment that is busiest during peak tourism periods. This is a full-time seasonal position with varied hours based on business operations. Evening, weekend, and holiday availability may be required. The role is based in an indoor, temperature-controlled retail setting, with occasional outdoor or warmer-condition work while supporting Medora events, retail activities, or guest-service needs.
Requirements
- Excellent verbal communication skills.
- Reliability, punctuality, and readiness for scheduled shifts.
- Ability to provide outstanding guest and customer service.
- Ability to solve problems, use good judgment, and respond professionally to customer and operational needs.
- Ability to operate a POS system or willingness to learn.
- Math skills sufficient to make customer change quickly and accurately.
- Fluency in English.
- Ability to meet the physical demands of the role, including prolonged standing and walking, repetitive hand and arm use, and occasional pushing, pulling, stooping, bending, lifting, and carrying up to 25 pounds.
- Availability to work varied hours, including evenings, weekends, and holidays as required.
Nice To Haves
- Previous retail experience is desirable.
- Experience in retail, customer service, hospitality, or sales is preferred.
- Experience operating POS systems.
- Experience with ticketing systems such as Etix is a plus.
- Bilingual ability is a plus.
Responsibilities
- Welcome customers and provide friendly, helpful, and professional customer service.
- Assist guests with purchasing tickets for ticketed events, including the Medora Musical and concerts.
- Operate the cash register and follow proper checkout procedures.
- Collect payment using the point-of-sale (POS) system.
- Process returns and exchanges.
- Help customers with merchandise questions, product selection, purchasing incentives, promotions, and other retail offerings.
- Retrieve merchandise from the sales floor, stock room, or other inventory locations to replenish gift shop items.
- Support daily store operations, including opening and closing procedures.
- Promptly report POS, computer system, inventory, facility, or guest-service concerns to retail management.
- Inform customers about Medora attractions and how to acquire tickets.
- Keep retail spaces clean, organized, and welcoming by straightening merchandise, restocking displays, and completing routine cleaning tasks.
- Participate in workplace safety meetings, follow established safety practices, and help maintain a safe environment for customers and employees.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
