Ticketing Services Representative

The Classic Center • Athens, GA

3d

About The Position

The Classic Center is seeking an enthusiastic, detail-oriented Ticketing Services Representative to support ticketing operations and deliver a seamless, enjoyable experience for patrons from ticket purchase through event attendance. The role serves patrons across ticket-office channels for events at the Theatre, Akins Ford Arena, and other campus venues, and may also provide guest services support during events.

The position requires availability on Mondays, Wednesdays, and Fridays, primarily between 1:00 PM and 6:00 PM, as well as evenings and weekends according to event schedules. Hours may need to be adjusted to support ticketing operations and special events. Candidates must successfully pass a drug screening and criminal background check. The Classic Center provides equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.

Requirements

• Prior experience in retail or customer service.
• Exceptional customer service and communication skills.
• Strong organizational skills and a basic understanding of accounting.
• Familiarity with ticketing systems and the ability to learn new technologies quickly.
• Availability to work Monday, Wednesday, and Friday, primarily between 1:00 PM and 6:00 PM.
• Availability to work evenings, weekends, and holidays as required, and flexibility to adjust hours for ticketing operations and special events.
• Successful completion of a drug screening and criminal background check.

Responsibilities

• Sell tickets for events at the Theatre, Akins Ford Arena, and other campus venues through all ticket-office channels.
• Provide courteous, knowledgeable assistance to patrons with inquiries, directions, and general information.
• Handle online and mobile ticket sales.
• Maintain expert-level knowledge of events, gift certificates, coupons, and special payment methods.
• Assist season ticket holders with renewals, returns, exchanges, and data entry.
• Provide guest services during events and troubleshoot ticket-scanning equipment as needed.
• Inform patrons about VIP opportunities and connect them with the appropriate sales personnel.
• Provide administrative support to the Ticketing Department, including inventory management and data maintenance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed