Ticketing Services Representative

The Classic Center • Athens, GA

1d

About The Position

The Classic Center is seeking an enthusiastic, detail-oriented Ticketing Services Representative to support ticketing operations and help patrons have a seamless experience from ticket purchase through event attendance. The role serves patrons across ticket-office channels and supports events at the Theatre, Akins Ford Arena, and other campus venues. The schedule is primarily Monday, Wednesday, and Friday between 1:00 PM and 6:00 PM, with evening and weekend availability required according to event schedules and flexibility to support ticketing operations and special events.

Requirements

• Prior experience in retail or customer service.
• Strong customer service and communication skills.
• Strong organizational skills and a basic understanding of accounting.
• Familiarity with ticketing systems and the ability to learn new technologies quickly.
• Availability to work Monday, Wednesday, and Friday, primarily between 1:00 PM and 6:00 PM, as well as evenings, weekends, and holidays as required.
• Successful completion of a drug screening and criminal background check.

Responsibilities

• Sell event tickets for the Theatre, Akins Ford Arena, and other campus venues through all ticket office channels.
• Assist patrons courteously with inquiries, directions, and general information.
• Manage online and mobile ticket sales.
• Maintain detailed knowledge of events, gift certificates, coupons, and special payment methods.
• Assist season ticket holders with renewals, returns, exchanges, and data entry.
• Provide guest services during events and troubleshoot ticket-scanning equipment as needed.
• Inform patrons about VIP opportunities and connect them with appropriate sales personnel.
• Provide administrative support to the Ticketing Department, including inventory management and data maintenance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed