Retail and Ticketing Representative
About The Position
The Theodore Roosevelt Medora Foundation (TRMF), a tourism operation and 501(c)(3) nonprofit, is hiring a Retail and Ticketing Representative to assist guests with questions about events, shows, and activities in and around Medora. The role involves using multiple software systems to sell tickets, collect payments, and help guests book, adjust, or resolve complicated orders. This is a full-time seasonal position with varied days and hours based on business operations. Work takes place primarily in an indoor, temperature-controlled retail setting, with occasional outdoor or warmer-condition work supporting events and guest-service needs. The position is guest-facing and fast-paced, especially during peak tourism periods. Evening, weekend, and holiday availability may be required. TRMF is located in Medora, North Dakota. Its Life Skills Center campus includes a dining room, fitness center, and spaces for music, studying, learning, prayer, reflection, and social connection.
Requirements
- Excellent verbal communication skills.
- Reliability and punctuality, including readiness for scheduled shifts.
- Ability to provide outstanding guest and customer service.
- Ability to solve problems, use good judgment, and respond professionally to customer and operational needs.
- Ability to operate a POS system or willingness to learn.
- Math skills sufficient to make customer change quickly and accurately.
- Fluency in English.
- Ability to meet the stated physical demands, including prolonged standing and walking, repetitive hand and arm use, and occasional lifting and carrying up to 25 pounds.
- Availability for varied hours, including evenings, weekends, and holidays as required.
Nice To Haves
- Previous retail experience is desirable.
- Experience in retail, customer service, hospitality, or sales is preferred.
- Experience operating POS systems.
- Experience with ticketing systems such as Etix is a plus.
- Bilingual ability is a plus.
Responsibilities
- Welcome customers and provide friendly, helpful, and professional service.
- Help guests purchase tickets for ticketed events, including the Medora Musical and concerts.
- Run the cash register and follow proper checkout procedures.
- Collect payments using the point-of-sale system.
- Process returns and exchanges.
- Answer merchandise questions and assist with product selection, purchasing incentives, promotions, and other retail offerings.
- Retrieve merchandise from the sales floor, stock room, or other inventory locations to replenish gift shop items.
- Support daily store operations, including opening and closing procedures.
- Report POS, computer-system, inventory, facility, or guest-service concerns promptly to retail management.
- Inform customers about Medora attractions and how to acquire tickets.
- Keep retail spaces clean, organized, and welcoming by straightening merchandise, restocking displays, and completing routine cleaning tasks.
- Participate in workplace safety meetings, follow established safety practices, and help maintain a safe environment for customers and employees.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
