Ticket to Work Representative

America Works of New York•New York, NY

8d•Hybrid

About The Position

At America Works, we rely on knowledgeable professionals to interact with our clients receiving disability benefits (SSI/SSDI) who are looking to join a workforce development program called Ticket to Work. We are looking for a highly skilled Ticket to Work Representative to join our team and manage a client caseload of Ticket to Work participants. This person will manage a variety of tasks such as providing answers, instructions, and assistance relating to the Ticket to Work program. As the primary point of contact for America Works Employment Network clients, this individual must possess excellent communication and people skills, as well as be enthusiastic about helping our clients achieve their employment goals. The objective of this role is to maintain a caseload of clients, both virtual and onsite, ensuring their progress through the program and providing direct employment support for a diverse group of participants. This role also involves developing and maintaining community and employment partnerships, and consulting and directing clients on obtaining employment goals, overcoming barriers, and navigating their return to work. The representative will also respond to need inquiries.

Requirements

Bachelor’s Degree
Ability to complete and pass the Social Security Administration’s Suitability Process

Nice To Haves

Paid or volunteer work in social services
Experience collaborating with individuals with physical and mental disabilities and/or substance abuse
Familiarity with Microsoft 365, Salesforce, and Microsoft Teams
Ability to complete and pass the Social Security Administration’s CWIC certification

Responsibilities

Maintain a caseload of clients, both virtual and onsite, ensuring their progress through the program and providing direct employment support for a diverse group of participants
Provide support through developing and maintaining community and employment partnerships
Consult and direct clients on obtaining employment goals, overcoming barriers, and navigating their return to work
Respond to need inquiries