Ticket Office Representative

University of New Mexico•Albuquerque, NM

1d•$18 - $22•Onsite

About The Position

Working on UNM’s main campus, this position will work both daytime hours in the UNM Bookstore Ticket Office as well as nights and weekends at the CFA Ticket Office and Center for Collaborative Arts & Technology (CCAT) Ticket Office. This position supports UNM Ticketing Services’ role on campus as the ticket service provider for campus venues including Popejoy Hall, Rodey Theatre, Keller Hall, Carlisle Gym (The Elizabeth Waters Center for Dance), The Experimental Theatre and the upcoming CCAT concert hall. This position will interact directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries, problems, and concerns, including processing subscription and season-ticket orders and seat change requests. This position will also be responsible for building all CCAT events in Paciolan (UNM’s Ticketing System). In addition, this position will supervise ticket office activities during a variety of events including Main Stage Events at Popejoy Hall, UNM Music events in Keller Hall, Theatre performances in Rodey Theatre and The Experimental Theatre, as well as all events held at CCAT. This position will also perform a variety of administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities. Most notable, this position will oversee scheduling all Patron Experience student interns, including the rotation through multiple roles within the department according to event/office needs and will provide training for student employees and support staff, including the creation and implementation of a daily briefing for all student employees. Also performs other miscellaneous job-related duties as assigned. This position requires a mix of daytime and nights/weekend hours; this position is not eligible for remote work. See the Position Description for additional information.

Requirements

High school diploma or GED
At least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Nice To Haves

Established professional experience over an extended period with Paciolan Ticketing Systems
Familiarity with Staff Saavy Scheduling Programs and UNM LoboTime.

Responsibilities

Interact directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries, problems, and concerns, including processing subscription and season-ticket orders and seat change requests.
Build all CCAT events in Paciolan (UNM’s Ticketing System).
Supervise ticket office activities during a variety of events including Main Stage Events at Popejoy Hall, UNM Music events in Keller Hall, Theatre performances in Rodey Theatre and The Experimental Theatre, as well as all events held at CCAT.
Perform a variety of administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities.
Oversee scheduling all Patron Experience student interns, including the rotation through multiple roles within the department according to event/office needs.
Provide training for student employees and support staff, including the creation and implementation of a daily briefing for all student employees.
Perform other miscellaneous job-related duties as assigned.