Ticket Office Representative

Inter Miami CF LLC•Miami, FL

4h•Onsite

About The Position

Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day. This role involves providing exceptional customer service, accurately selling tickets, and assisting guests with various ticketing-related matters for Inter Miami CF home matches and other events at Miami Freedom Park.

Requirements

Highly proactive, goal-oriented, and motivated with a positive attitude.
Demonstrated understanding of new technology and mobile apps.
Must possess reliable transportation to and from work for all games.
Ability to stand for 3-4 hours at a time in various degrees of outdoor weather conditions, including but not limited to, extreme heat or rain.
Ability to work flexible hours, including but not limited to evenings, weekends and holidays.
All Applicants must pass a pre-employment background check.
Must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.

Nice To Haves

Customer service experience preferred.
Bilingual - English and Spanish a plus.
Knowledge of Ticketmaster and Archtics is a plus.
Prior customer service experience is a plus.

Responsibilities

Provide exceptional customer service to all guests at Inter Miami CF home matches and other events at Miami Freedom Park.
Professionally and accurately sell tickets for all IMCF matches and events.
Assist guests with mobile ticketing challenges and other ticketing related matters.
Greet all guests in a polite, professional and a friendly manner.
Proactively anticipate all guests’ specific concerns regarding their purchase, directions, stadium information and schedule of all events.
Assist with the distribution of tickets for guests and other stadium visitors.
Reconcile all daily sales without any overage/shortage occurring.
Work with other staff members to ensure a quality match/event day experience.
Available to work all Inter Miami CF home matches and other stadium events.
All other related duties as required.