Ticket Office Supervisor

Brigham Young University • Provo, UT

5h • Onsite

About The Position

We are looking for an experienced Ticket Office Supervisor to join the BYU Ticket Office team. This benefited 3/4-time position supports ticket sales operations for BYU sporting events and fine arts events, provides exceptional customer service, supervises employees during events, and helps ensure accurate and efficient ticket office operations across multiple campus venues. Note: This is a part-time position 28 hours per week.

Requirements

• A firm commitment to the mission of BYU.
• High school diploma or equivalent.
• Minimum of 1 year of ticket office experience.
• Experience with Paciolan ticketing software.
• Experience with Microsoft Word and Excel.
• Strong customer service, communication, and problem-solving skills.
• Ability to work effectively with a diverse customer base and staff.

Nice To Haves

• 3+ years of ticket office experience.
• Previous supervisory or training experience.
• Experience working in a fast-paced event environment.

Responsibilities

• Prepare events for sale and verify accuracy within the ticketing system.
• Train student and non-student employees on ticket office procedures and systems.
• Supervise ticket office clerks during events and provide operational support.
• Resolve customer concerns using creativity, diplomacy, and sound judgment.
• Answer phones and sell tickets during periods of high demand.
• Work evening events and assist at the Marriott Center, BYU Music Building, and other ticket office locations as needed.
• Perform other duties as assigned.

Benefits

• 401(k). BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4%.
• Employee assistance program available to the employee and all members of their household.
• May be eligible for tuition benefits after two years.
• Access to the library.
• Free on-campus parking.
• Free UTA passes for employees, spouses, and qualified dependents.
• Discounts at the BYU Store and for many events at BYU.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED