Box Office Ticket Agent

ASM Global•Long Beach, CA

23h•Onsite

About The Position

The Box Office Ticket Agent is responsible for opening and/or closing the ticket window, accurately dispensing tickets, accepting payments, and making change. This role involves maintaining accurate records of sales and tickets sold, completing daily reports, and balancing cash received. The agent will also handle seat reservations via phone or mail, manage the Will-Call window, and provide excellent customer service by promptly responding to patron needs and inquiries about prices, seating, and upcoming events. Additionally, the position involves performing related clerical work and filing records.

Requirements

Ability to work the ticket window with minimal supervision
Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
Must have professional attitude and appearance
High school diploma or general education degree (GED)
1 or more years related experience and/or training
Or equivalent combination of education and experience
Ability to count money, make change accurately
Ability to listen and follow instructions
Ability to input data into a computer to record sales transactions
Good communications skills. Listens and gets clarification; Responds well to questions.
Able to read and interpret written information
Good problem-solving skills and organizational ability
Ability to work independently and as a member of the team
Good customer service skills and sense of public relations
Knowledge of computers.

Nice To Haves

Box office or guest services background preferred
Experience in computerized ticket systems preferred

Responsibilities

Opens and/or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Completes daily ticket sales report.
Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events.
Gives information concerning coming attractions.
Files various records and reports.
Performs related clerical work as assigned.