Manager, Box Office

Tarleton State University•Stephenville, TX

3d•Onsite

About The Position

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Box Office Manager in the Department of Campus Operations: Event Center. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robust online community that extends our reach even further. At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere. No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond. Important Immigration Information: A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee. In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. The Box Office Manager oversees all aspects of ticketing operations for campus events (excluding Tarleton State Athletic Events). This position is responsible for ensuring ticketed events are accurately and efficiently built in the ticketing system, enabling tickets to be sold, tracked, and reported while providing a seamless experience for both customers and event stakeholders. The manager also handles ticket sales, distribution, customer service, reporting, and the day-to-day management of the ticket office. This position is located in Stephenville, Texas with work hours Monday to Friday; from 8 AM to 5PM or as business needs indicate. Work hours may vary during peak season and may be subject to after-hours, evenings, weekends, and holidays. Serves as Campus Security Authority (CSA).

Requirements

Bachelor’s degree or equivalent combination of education and experience
Five years of related experience in a box office environment, including ticket sales, general office, accounting, budgeting, personnel, marketing, and supervision
Strong leadership and team management skills.
Ability to prioritize and manage multiple projects and meet deadlines.
Skills in word processing, spreadsheets, and database software.
Analytical and problem-solving skills, including the ability to interpret data and support evidence-based decision-making.
Excellent customer service and problem-solving skills.
Ability to multitask, work independently and work cooperatively with others.
Ability to handle sensitive and confidential information with discretion.
Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

Builds and maintains event setups within ticketing software for campus events, ensuring accuracy in event details, seating, pricing, and ticket types.
Oversees ticket sales and distribution channels, including online, in-person, and group sales.
Manages customer service for ticketing inquiries, purchases, and event information.
Monitors real-time ticket inventory and ensure timely reporting of sales and attendance data.
Reconciles financial transactions and ensures proper cash handling procedures.
Trains and supervises ticket office staff and student workers.
Analyzes sales and attendance patterns to identify trends and opportunities for improvement.
Resolves ticketing issues and provides solutions for customers and stakeholders.
Ensures compliance with university, local, and state regulations regarding ticketing operations.
Manages ticket office resources including ticketing platforms, websites, software, and hardware.
Coordinates promotional efforts including discounts, packages, and special offers for events.
Prepares and distributes regular reports for university leadership and event stakeholders.
Acts as representative of Campus Operations and as valued member of TSU as part of the A&M system and performs other duties as assigned.