Ticket Office Representative
Inter Miami CF•Miami, FL
•Onsite
About The Position
Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day. This role involves providing exceptional customer service, professionally selling tickets, assisting guests with ticketing challenges, and ensuring a quality match/event day experience.
Requirements
- Highly proactive, goal-oriented, and motivated with a positive attitude.
- Demonstrated understanding of new technology and mobile apps.
- Must possess reliable transportation to and from work for all games.
- Ability to stand for 3-4 hours per time, hours at a time in various degrees of outdoor weather conditions, including but not limited to, extreme heat or rain.
- Ability to work flexible hours, including but not limited to evenings, weekends and holidays.
- All Applicants must pass a pre-employment background check.
- Must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.
Nice To Haves
- Customer service experience preferred.
- Bilingual - English and Spanish a plus.
- Knowledge of Ticketmaster and Archtics is a plus.
- Prior customer service experience is a plus.
Responsibilities
- Provide exceptional customer service to all guests at Inter Miami CF home matches and other events at Miami Freedom Park.
- Professionally and accurately sell tickets for all IMCF matches and events.
- Assist guests with mobile ticketing challenges and other ticketing related matters.
- Greet all guests in a polite, professional and a friendly manner.
- Proactively anticipate all guests’ specific concerns regarding their purchase, directions, stadium information and schedule of all events.
- Assist with the distribution of tickets for guests and other stadium visitors.
- Reconcile all daily sales without any overage/shortage occurring.
- Work with other staff members to ensure a quality match/event day experience.
- Available to work all Inter Miami CF home matches and other stadium events.
- All other related duties as required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
