Ticket Specialist

ASM Global • Wichita, KS

2d • Onsite

About The Position

Assist guests with ticket purchases over the phone and in person. Answer questions related to price, seating, and event information with courtesy and efficiency. Accept payment form agreed upon and distribute tickets properly. Keep accurate daily balance sheet for payments received and tickets sold. Fulfill ticket requests at will-call window according to procedures. Open and close ticket window as required. Regular attendance is an essential job function. Must be able to pass a background/credit check. Position requires the ability to work at all Legends Global venues in Wichita and Andover. Other duties as assigned.

Requirements

• High School Diploma or GED.
• Positive attitude and neat appearance.
• Excellent interpersonal communication skills
• Exceptional problem solving and conflict resolution skills.
• Box Office or Guest Service background (18+ months preferred)
• Handle transactions with great responsibility.
• Follow directions and effectively perform tasks as instructed.
• Complete basic computer functions within ticketing software.
• Organize and correctly input customer data.
• Utilize proper phone etiquette with guests.
• Work independently and as part of a team with little or no supervision.
• Speak and understand English.
• Perform other related duties as assigned.

Nice To Haves

• Box Office or Guest Service background (18+ months preferred)

Responsibilities

• Answer questions related to price, seating, and event information with courtesy and efficiency.
• Accept payment form agreed upon and distribute tickets properly.
• Keep accurate daily balance sheet for payments received and tickets sold.
• Fulfill ticket requests at will-call window according to procedures.
• Open and close ticket window as required.
• Regular attendance is an essential job function.
• Must be able to pass a background/credit check.
• Position requires the ability to work at all Legends Global venues in Wichita and Andover.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED