Coordinator - Ticket Operations - CLTFC

Charlotte Football Club • Charlotte, NC

22h • Onsite

About The Position

Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.

Summary
The Ticket Operations Coordinator position is primarily responsible for assisting in the management of the Charlotte FC ticketing system and assisting with the oversight of the box office on a daily and event day basis. The ideal candidate has proven experience in ticket operations and a strong desire to provide the very best customer service.

Requirements

• Bachelor’s degree
• At least 2 years of ticket operations experience
• Experience in building events, plans and price codes on Ticketmaster
• Must be flexible to work evenings and/or weekends and all Charlotte FC and Stadium events, including events held on weekends, nights, and holidays
• Must pass pre-employment screens

Nice To Haves

• Preferred experience with Archtics, TM Host ticketing systems, TM Painter, as well as the TMone online portal.

Responsibilities

• Assist in creating manifests, events, plans and price codes for all Bank of America Stadium events.
• Provides support to the Ticket Sales Department by maintaining accurate seat inventory, accurate pricing information and ensuring that the completion of new season ticket sales is done in a timely manner.
• Ensures that all seasons, individual event, and group tickets are paid in full and fulfilled accurately and in a timely manner.
• Serves as lead in the recruitment of all Ticket Operations game day staff.
• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence and programs, etc.
• Serve as liaison for special event promoters for the Ticket Operations Department.
• Become familiar with the Ticketmaster system including customer service to season ticket accounts, as well as selling single game tickets.
• Administrative duties including filing, answering phones, and providing support to the Ticketing department.
• Other duties as assigned by the Director and/or Manager of Ticket Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level