Coordinator, Ticket Operations
About The Position
The Coordinator, Ticket Operations will support the day-to-day ticketing operations for third-party events hosted at Amerant Bank Arena and War Memorial Auditorium, with additional responsibilities supporting Florida Panthers hockey. This highly organized and detail-oriented professional will have a passion for improving operational efficiencies and delivering great experiences for arena patrons across a diverse range of live events — from concerts and special events to sporting competitions. Core responsibilities include assisting with ticket fulfillment and order processing for third-party events, supporting box office operations on event days, coordinating with internal departments, and providing exceptional customer service. The ideal candidate is a quick learner with familiarity in ticketing systems who is eager to grow within a fast-paced entertainment environment.
Requirements
- Minimum of 1–2 years of related work experience, preferably in a ticketing or live events environment
- Advanced proficiency in Microsoft Office Suite
- Ability to quickly learn new technology and platforms
- Strong attention to detail with excellent interpersonal, oral, and written communication skills
- Ability to provide excellent customer service to all internal and external clients
- Ability to work both independently and collaboratively as part of a team
- Flexible availability including nights, weekends, and holidays as required
Nice To Haves
- Prior experience with a ticketing system preferred
- Experience in the sports and/or entertainment industry preferred
- Bachelor's degree or equivalent preferred
Responsibilities
- Assist with ticket operations for third-party events at Amerant Bank Arena and War Memorial Auditorium, including event setup support, order processing, and on-site box office assistance, with additional support for Florida Panthers hockey events as needed
- Process and fulfill ticket orders accurately and promptly for both third-party events and Panthers games
- Provide on-site box office support during games and events, helping ensure a smooth and positive experience for patrons, staff, and partners
- Assist with account maintenance including financial details, seat relocations, ticket and seat upgrade requests, and account information updates in accordance with department policies and procedures
- Help hire, train, and supervise part-time box office staff under the direction of the Manager
- Develop and maintain working knowledge of the ticketing system and related platforms to assist the sales department, troubleshoot patron and client issues, and provide excellent customer service across third-party events and Panthers games
- Support cross-departmental coordination with ticket sales & service, marketing, venue operations, corporate partnerships, and business intelligence teams
- Assist the Manager, Director, and VP with the execution of daily operations and departmental administration
- Complete special projects as assigned by management
Benefits
- Diversity, Equity, and Inclusion (DE&I) initiatives
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
