Ticket Operations Manager

Houston Astros•Houston, TX

7h•Onsite

About The Position

This position is primarily responsible for assisting in the day-to-day management of all ticketed events at Daikin Park. Additionally, this role will collaborate with Director on staff development, department communication and creation of innovative and efficient operational ideas and processes.

Requirements

Bachelor's degree and 3-5+ years of ticket operations and ticket system experience
High level of demonstrated professionalism and integrity.
Strong leadership skills with ability to collaborate with key internal/external resources effectively.
Solutions minded thinker.
Exceptional attention to detail and strong analytical skills
Strong interpersonal and customer service skills, team orientation and the ability to communicate effectively at all levels.
Planning and organization: an ability to plan and manage multiple projects in a fast-paced environment.
Strong written communication skills
Basic mathematical skills
Flexibility to work long hours, evenings, and weekends.
Operating knowledge and experience with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook

Nice To Haves

Expert knowledge of Tickets.com ProVenue platform (current ticket provider) or proficient knowledge of comparable ticketing system
Experience with mobile and digital ticketing platforms and execution

Responsibilities

Coach and develop Ticket Operations team in day-to-day staff skills, training and best practices.
Directly manage the Astros Ticketing Part-Time Ticket Support Staff in the day-to-day ticket operations as related to customer service, order fulfilment, and general support.
Perform audit of the ticket sales and services function including but not limited to reviewing pricing and buyer types, preparation of reports to verify ticket sales accuracy, review of system for processing customer payments and monitoring of internal box office procedures.
Generate and implement ideas on how to utilize the ticketing system more effectively and streamline the processing of payments.
Manage all ticketing portions of Sponsorship contracts to ensure fulfillment and accurate revenue streams.
Serve as liaison between the Houston Astros and Tickets.com for individual sales, game nights, special promotions, voucher redemption, coupon codes, etc.
Direct the process of season ticket invoices, payment plans and ensure that all financial requirements are met.
Oversee all Community/Foundation related requests for complete accuracy and tracking for internal and MLB use.
Create all events, packages and buyer types within the ticketing system, maintaining logical schemes for reporting.
Guides ticket office staff to improve understanding of accounting requirements, maximize revenue generation and improve utilization of ticketing system.
Collaborate with IT department to implement database initiatives and troubleshoot departmental limitations.
Other duties as assigned.