Coordinator, Ticket Operations
About The Position
The Ottawa Senators are seeking an energetic, partner-focused professional to join us as an Ticket Operations Coordinator. This is an excellent opportunity to join an NHL franchise in a client facing position which will allow the candidate to become fully engaged in the business of a major league sports team. The Ticket Operations Coordinator is responsible for providing customer service to the season seat members of the Ottawa Senators, Belleville Senators and any future teams/tenants of Canadian Tire Centre as required, through the timely and accurate processing of account information, salesforce cases, event maintenance/setup, and game night troubleshooting. Additionally, they are responsible for administering fraud detection and prevention processes, for general customer service/fan feedback and assisting with ticketing account receivable/collections. The Ticket Operations Coordinator guarantees all responsibilities are performed in an atmosphere of congeniality, and efficiency while ensuring internal and external customer satisfaction. Number of vacancies: 1. This is a replacement role.
Requirements
- Available to work flexible shifts, including evenings, weekends and statutory holidays as dictated by the schedule, and all Ottawa Senators and tenant team games as scheduled
- 2 to 3 years’ previous office experience
- Excellent customer service skills
- Previous Box Office / ticketing experience an asset
- Excellent organizational skills
- Able to work under pressure and meet tight deadlines
- Team player
Nice To Haves
- Preference given to bilingual candidates (French & English)
Responsibilities
- Responsible for the timely and accurate processing of Salesforce case submissions, including but not limited to: Season ticket renewals and playoffs; Season seat adjustments e.g. additional ticket requests, exchanges, relocations/upgrades, bonus tickets, etc.; Account maintenance including address updates, merged accounts, etc.; Invoicing, payment plans, payment/refund requests; Group sales/Fevo offer support; Complimentary ticket request; Suite lease event processing; Production and maintenance of givex cards/accounts
- Assist with event build/maintenance including price types and load files, promo codes, season maps, inventory, ticket text, CMS etc.
- Responsible for administering fraud detection and prevention strategies to ensure chargebacks are within acceptable limits
- Assist finance team with collections as required, contacting accounts in default and securing payment
- Support ticket and premium sales reps in their daily tasks as required
- Reporting duties e.g. balancing, address checks, monthly event reporting, etc.
- Similar duties as assigned
- Responsible for assisting with the review of policies and procedures for Ticket Operations, and ensuring that they align with the strategic objectives of the organization
Benefits
- staff tickets to games and events
- partnership discounts (Goodlife, etc.)
- free on-site parking
- health
- dental
- wellness subsidy
- retirement programs
- continued learning (tuition reimbursement)
- access to multiple learning platforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
