Ticket Operations Representative

Cleveland Browns • Cleveland, OH

1d • Onsite

About The Position

This is a seasonal position that requires working Cleveland Browns home game days and other potential concerts, events, and non-event days. These could include weekends, nights, and holidays. The role involves selling tickets, troubleshooting issues, and supporting ticket scanning and entry at Huntington Bank Field. The representative must maintain a high level of courtesy, professionalism, integrity, and enthusiasm while servicing customers and communicating clearly and persuasively in various situations.

Requirements

• High school diploma
• Strong verbal and written communication skills
• Proven organization skills
• Computer literate
• Must possess a willingness to learn and adapt to change in a fast-paced, professional setting

Nice To Haves

• Strong customer service skills
• Ticketmaster and Archtics experience

Responsibilities

• Sell tickets through Archtics ticketing platform
• Troubleshoot ticket issues using TM1 Sales (Ticketmaster) outside at stadium gate entrances in real time
• Support ticket scanning and entry at both the ticket office and stadium gate entrances
• Display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at Huntington Bank Field
• Communicate clearly and persuasively in positive and negative situations and remain professional with all guests of the Cleveland Browns and Huntington Bank Field

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED