Director of Ticket Operations

Harvard University • Allston, MA

2d • Onsite

About The Position

The Director of Ticket Operations plans and oversees the execution of all ticketing and sales related operations for Harvard Athletics and external events. This role involves creating new strategies for increasing revenue, managing the back-end ticketing system, overseeing the season ticket renewal process, and managing complimentary ticket distributions. The Director will also manage ticket operations staff, collaborate on strategic initiatives, and serve as a point-of-contact for ticket sales with various University departments.

Requirements

• Bachelor’s degree required
• 3+ years of ticketing and/or sales experience
• 1+ years of managerial experience
• Knowledge of various ticketing, email marketing, and CRM platforms (Paciolan, Eloqua, Salesforce).
• Outbound sales experience
• Familiarity with the secondary ticket market
• Experience using Adobe Suite (Photoshop, Premiere, InDesign, etc.)
• Experience using Microsoft Office Suite, specifically Excel

Responsibilities

• Create new strategies, including sales campaigns and dynamic pricing models, aimed at increasing revenue through multiple channels.
• Manage ticket office operating budget.
• Directly advise senior leadership with regards to current initiatives and new project ideas.
• Manage the back-end ticketing system and ticketing hardware, including the building all of events/offerings.
• Oversee the season ticket renewal process for all revenue-generating sports with an emphasis on customer retention.
• Manage the complimentary ticket lists at all home athletic contests and post-season events to ensure compliance with NCAA regulations pertaining to ticket distribution.
• Oversee relationship with league and non-conference counterparts to coordinate ticket allocations and off-site events.
• Handle daily and event financial reconciliation.
• Hire, train, schedule and manage all ticket operations staff (full-time employees, interns, and gameday workers). Responsible for performance management.
• Support outside sales team, with a focus on providing support and services to help maximize sales and new business.
• Serve as on-site manager for game-day event operations for ticketed sports and external rentals.
• Creates and implements strategic initiatives aimed at improving efficiency and effectiveness of operations and staff.
• Collaborate with other external areas (Marketing & Multimedia) develop and implement initiatives aimed at increasing revenue and growing customer database.
• Manage and create content for ticketing website, email marketing platform and CRM system.
• Serve as point-of-contact for ticket sales with University departments including, but not limited to; Harvard Alumni Association, Dean of Students Office, Office of Community Affairs, the Graduate Council and Graduate Schools.
• Manage the distribution of tickets to off-site events such as Harvard/Yale, the Beanpot, Ivy League Basketball Tournament and post-season events.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager