Intern - Ticket Operations & Services - CLTFC

Charlotte Football Club•Charlotte, NC

21h•Onsite

About The Position

This position will support the Ticket Operations and Ticket Services departments with day-to-day tasks, including administrative duties such as filing, answering phones, interacting with other departments, and overall contributing to the organization’s function. The position will comprehensively overview all Ticket Operations/Services areas.

Requirements

A college degree or actively pursuing a college degree.
Must be flexible to work evenings and/or weekends and all Charlotte Football Club. and Stadium events, including events held on weekends, nights, and holidays.
Must pass Pre-Employment Screenings.
Strength in teamwork, professionalism, and time management.
Must possess excellent oral, written, organizational and proofreading skills.
Positive and mature attitude, team player, self-motivated and responsible.
Detail Oriented.
Must be able to multi-task without frustration.

Responsibilities

Gain familiarity and utilize the Ticketmaster system including Archtics, TM1 and Account Manager
Assist in the processing and establishment of season, group, and single match accounts. This is done through new sales, transfers, exchanges, and upgrades of tickets.
Provide support in the areas of ticket resolution, customer service, and walk-up sales on Match Days in the box office for Charlotte FC and Crown Legacy FC.
Responsible for assisting fans with inbound inquiries by phone, email, and other communication platforms.
Assist with current season ticket member accounts by being the liaison between the club and the fan.
Execute initiatives outside of the office on both game days and at non-gameday events.
Assist Premium Services team in execution of match day duties, Suite and Suite Club member events, concierge staff duties and specialized member amenity programs.
Assist in various logistics required for stadium events, including but not limited to: General Setup (ex - roster cards, suite inspections), Prepare Platinum Access Lobby staff folders, Suite Visits, Identifying any event maintenance needs.
Reaching out to group contacts to sell Theme Nights and Group Initiatives with Charlotte FC and Crown Legacy FC.
Assisting the Groups sales team on Group Initiatives on both gamedays and events held outside of gameday for Charlotte FC and Crown Legacy FC.
Attending all sales and service training sessions.
Assist in Charlotte FC Sales events for Season Tickets, Group Tickets, and Service events.
Administrative duties include filing, answering phones, and providing overall support to the Ticketing Department.
Manual labor is sometimes required (in-suite/ gift or supply delivery, event implementation, etc.)
Assist with all aspects of Tepper Sports and Entertainment including Bank of America Stadium events, Crown Legacy FC and Carolina Panthers games as needed.