Ticket Office Manager, Main Lodge, Winter 26-27
About The Position
The Ticket Office Manager assists in managing the daily operation of the Main Lodge Ticket Office. The role supports the Guest Experience trail for daily and season pass fulfillment, group reservations, sport school, and handling guest service issues. It includes providing guest recovery across multiple business units, either directly or by working with other business unit managers to resolve guest complaints. The manager also assists with staff management, job sharing, daily reconciliation and balancing, and helping cashiers resolve guest issues. The position is seasonal for Winter 26-27. The hourly pay rate is $24.84 to $27.04. Offers of employment may be contingent upon successful completion of a background check. The employee must be able to perform each essential duty satisfactorily, with or without reasonable accommodations.
Requirements
- Guest Experience supervision experience is required.
- Extensive computer knowledge and the ability to work with multiple sales platforms.
- Skilled supervision of people and resources.
- Skilled training of people.
- Excellent verbal communication skills.
- Strong problem-solving and conflict-resolution skills.
- Strong organizational skills and the ability to multitask and prioritize.
- Ability to understand and respond to the dynamic nature and needs of the business.
- Availability to work weekends and holidays throughout the operating season.
Nice To Haves
- Knowledge of Sirius is an advantage.
- Moderate computer knowledge, including knowledge of the Microsoft operating system, is highly desired.
- Knowledge of Mammoth products, services, and pricing is preferred.
- High school degree or comparable degree is preferred.
Responsibilities
- Assist in managing the daily operation of the Main Lodge Ticket Office.
- Support daily and season pass fulfillment, group reservations, sport school, and guest service issue handling.
- Provide guest recovery across multiple business units and work with other business unit managers to resolve guest complaints.
- Assist with managing staff and job sharing.
- Assist with daily reconciliation and balancing.
- Assist cashiers in resolving guest issues.
Benefits
- Free season pass with skiing at all Alterra Resorts.
- Free skiing for dependents at other Alterra Resorts.
- Ski and snowboarding lesson discounts.
- Equipment rental discount.
- Friends and Family vouchers.
- Retail and food discount.
- 401(k) with company match.
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
