Ticket Office Assistant Manager - Winter 2026-27

Aspen Skiing Company•Aspen, CO

9h•$63,832 - $73,682

About The Position

The Assistant Ticket Manager supports the daily operations of the Mountain Sales department, focusing on an exceptional guest experience and sales. Working closely with the Ticket Office Manager, this role helps ensure efficient workflows, accurate ticketing and sales transactions, consistent service, and staff development. The position also supports staff training and coaching to meet performance goals and Aspen Snowmass service standards. It reports to the Ticket Office Manager. This is a seasonal full-time position for Winter 2026-27. The budgeted salary range is $63,832–$73,682; the posting also lists annual compensation of USD 63,832–USD 73,832. Actual pay depends on budget and experience, and salaried roles are eligible for a bonus.

Requirements

High school diploma or equivalent.
At least 1 year of supervisory or leadership experience in a guest service or sales environment.
Experience handling cash transactions accurately and securely while maintaining a positive guest experience in a fast-paced environment.
Advanced computer skills, including efficient typing and navigating multiple software platforms simultaneously.
Strong organizational and analytical skills, including the ability to prioritize and manage time.
Problem-solving ability and a calm, solution-oriented approach to guest concerns and sales challenges.
Ability to identify upselling and cross-selling opportunities.
Excellent verbal and written communication skills.
Ability to motivate and guide a team to deliver exceptional service and meet or exceed sales goals.
Flexibility and adaptability in a seasonal, fast-paced environment.

Nice To Haves

Bachelor’s degree.
Experience managing small teams, including hiring, training, scheduling, and performance management.
A proven track record of driving sales and delivering exceptional guest service.
Familiarity with Resort Technology Partners (RTP) software.
Multilingual abilities.

Responsibilities

Support daily Mountain Sales operations and provide a seamless, guest-focused sales experience.
Lead and manage front-line staff, adjust staffing to business levels, delegate tasks, and provide coaching and performance feedback, including seasonal evaluations and succession planning.
Support guest interactions and resolve complaints promptly and professionally.
Assist with hiring, onboarding, scheduling, payroll, and communication for office staff.
Train staff on sales techniques, product knowledge, guest service practices, resort systems, and current events, and develop and maintain current training materials.
Promote and sell lift access products, activity tickets, lessons, rentals, and related services, including upselling to maximize revenue.
Book private lessons and reservation-based products and ensure accurate transactions.
Maintain a clean, organized, and well-supplied office.
Build relationships across departments to support collaboration and guest satisfaction.
Perform other duties as assigned.