Ticket Office Assistant Manager - Winter 2026-27

Aspen Skiing Company•Aspen, CO

About The Position

The Assistant Ticket Manager supports the daily operations of the Mountain Sales department, focusing on an exceptional guest experience and driving sales. Working closely with the Ticket Office Manager, this role helps ensure seamless ticketing and sales transactions, efficient workflows, and consistent service across guest touchpoints. The Assistant Ticket Manager also trains and coaches staff to meet performance goals and Aspen Snowmass service standards. This position reports to the Ticket Office Manager. The role is seasonal and full-time. The budgeted salary range is $63,832–$73,682; actual pay depends on budget and experience. Salaried roles are eligible for a bonus. Applications are considered on a rolling basis.

Requirements

High school diploma or equivalent.
At least 1 year of supervisory or leadership experience in a guest service or sales environment.
Experience handling cash transactions accurately and securely in a fast-paced environment while maintaining a positive guest experience.
Advanced computer skills, including efficient typing and navigating multiple software platforms simultaneously.
Strong organizational and analytical skills, including the ability to prioritize tasks and manage time effectively.
Problem-solving skills and a calm, solution-oriented approach to guest concerns and sales challenges.
Ability to identify and pursue upselling and cross-selling opportunities.
Excellent verbal and written communication skills.
Ability to motivate and guide a team to deliver exceptional service and meet or exceed sales goals.
Flexibility and adaptability in a seasonal, fast-paced environment with changing business demands and guest needs.
Ability to stand, walk, or remain on one's feet for extended periods; kneeling and bending may be required.
Ability to frequently lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

Bachelor’s degree.
Experience managing small teams, including hiring, training, scheduling, and performance management.
A proven record of driving sales and delivering exceptional guest service.
Familiarity with Resort Technology Partners (RTP) software.
Multilingual abilities.

Responsibilities

Support daily Mountain Sales operations and deliver a seamless, guest-focused sales experience.
Lead and manage front-line staff, adjust staffing to business levels, delegate, coach, provide performance feedback, conduct seasonal evaluations, and support succession planning.
Assist guests on the ground and resolve complaints promptly and professionally.
Assist with hiring, onboarding, scheduling, payroll, and office staff communications.
Train staff in sales techniques, product knowledge, guest service practices, resort systems, and current events; develop and maintain current training materials.
Promote and sell lift access products, activity tickets, lessons, rentals, and related services, including upselling to maximize revenue.
Book private lessons and reservation-based products and ensure transactions are smooth and accurate.
Maintain a clean, organized, and well-supplied office.
Build relationships across departments to support collaboration and guest satisfaction.
Perform other duties as assigned.