Ticket Office Intern

University of Iowa•Iowa City, IA

22h•Onsite

About The Position

The University of Iowa Department of Athletics seeks applications for a Ticket Office Intern. This is a full-time (temporary, PZ04 intern, and FLSA nonexempt) for one year, with the opportunity to be extended to two years determined by performance and departmental need. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 250 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a “Win. Graduate. Do It Right.” philosophy. For more information regarding Athletics, please click here.

Requirements

Bachelor’s degree (or international equivalent) in athletic administration, marketing, or related field or equivalent combination of education and experience
Excellent oral and written communication skills
Ability to work effectively with individuals from a variety of backgrounds and perspectives, demonstrating strong interpersonal skills and ability to build trusting relationships
Working knowledge of and ability to: Utilize basic office support software (word processing, email, presentation software and spreadsheets)
Operate effectively within a highly regulated team environment.
Ability to work 40 hours per week which may include evening, weekend, and holiday hours.

Nice To Haves

Basic knowledge and understanding of the professionalism and intensity necessary to successfully contribute to Division I athletics program
Demonstrates the ability to provide excellent Customer Service.
Experience with Paciolian Ticketing Software.

Responsibilities

Supervise student staff
Test all ticket office windows prior to all home events (test printers, computers, ticket stock, all IT equipment)
Assist in day-to-day operations of the ticket office
Responsible for scheduling student staff for game days for all ticketed sports
Assist with any game day events as needed throughout the fall/winter/spring sports.
Handle any customer service issues on game days and over the phone.
Confirm all student batches are closed out correctly and/or handle any discrepancies
Provide manage level support for all phases of the ticket office in the absence of the ticket managers.
Set a good example to all student staff in providing good customer service to all fans
Responsible for updating Microsoft teams in order to keep all student staff informed
Creating Seller Sheets for all ticket staff
Other duties as assigned by ticket manager