Ticket Booth Lead/Trainer

University of Texas at Austin•Austin, TX

3d•Onsite

About The Position

The Lady Bird Johnson Wildflower Center is seeking a Ticket Booth Lead/Trainer to join their team. This role is responsible for providing top-notch customer service, overseeing day-to-day staffing, training new staff, and championing the Center's mission and goals. The Wildflower Center is the state botanic garden of Texas, a national leader in native plant education, gardening, sustainable landscapes, land restoration, plant conservation, and research. Staff are University of Texas at Austin employees and receive associated benefits, including an annual membership to the Center, discounts on classes, access to events, and discounts at the Shop and Gallery. The work environment is described as inspiring, collaborative, and beautiful.

Requirements

High School Diploma or GED.
2 years of experience in a team lead/supervisory capacity.
2 years of experience on a cash register or point of sale (POS) equipment.
2 years of experience in a customer service-related field.
Proficient in Microsoft Office.
Ability to prioritize, manage responsibilities and troubleshoot issues in a fast-paced environment.
Ability to solve complex problems and independently make decisions.
Highly efficient and reflective, always looking for ways to improve processes.
Ability to train, direct, supervise, evaluate and motivate staff.
Ability to establish and maintain effective working relationships with Center staff.
Excellent phone etiquette and customer service skills.
Reliable transportation.
Ability to work weekends and evenings as required during peak seasons and special events.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Experience with Altru POS system or other database systems.
Experience in a public garden, non-profit or higher education setting.
Prior work experience at the Lady Bird Johnson Wildflower Center.

Responsibilities

Welcome guests to the Wildflower Center in a professional, friendly, and positive manner.
Sell general admission tickets, inform guests about ticket prices and discount programs.
Provide information about the Center, current exhibits, classes, projects, and programs.
Inform guests about the benefits of a Wildflower Center membership.
Accurately complete and submit membership forms and create an Altru constituent record.
Serve as a guest services trainer in customer service and Altru POS (point of sale).
Oversee and guide staff through day-to-day operations and interactions with guests.
Assist with hiring of guest services staff.
Assist with the onboarding and training of new staff.
Assist the Guest Services Manager with general admission scheduling and special events staff schedules.
Serve as a backup to weekend staffing needs when staff calls in sick.
Assist with creating operational memorandums, policies, and procedures related to guest services and admissions.
Other related functions as assigned.