Ticket Booth Lead/Trainer

The University of Texas at Austin•Austin, TX

1d•Onsite

About The Position

The Lady Bird Johnson Wildflower Center is seeking a Ticket Booth Lead/Trainer to join their team. This role is responsible for providing top-notch customer service, overseeing day-to-day staffing, training new staff, and championing the Center's mission and goals. The Wildflower Center is the state botanic garden of Texas, a treasured Austin gem, and a national leader in native plant education, gardening, sustainable landscapes, land restoration, plant conservation, and research. It is home to the largest living collection of Texas native plants, welcomes 300,000 visitors annually, has over 18,000 member households, and reaches more than 2 million people per year through its popular native plant database. The Center envisions thriving, native plant landscapes everywhere that nurture wildlife, uplift communities, and ensure ecological resilience for generations. Wildflower Center staff are University of Texas at Austin employees receiving all associated benefits as well as an annual membership to the Center, discounts on Center classes, access to Wildflower Center events, and discounts at the Shop and Gallery. An inspiring, collaborative, and beautiful work environment with outstanding coworkers awaits you.

Requirements

High School Diploma or GED.
2 years of experience in a team lead/supervisory capacity.
2 years of experience on a cash register or point of sale (POS) equipment.
2 years of experience in a customer service-related field.
Proficient in Microsoft Office.
Ability to prioritize, manage responsibilities and troubleshoot issues in a fast-paced environment; ability to solve complex problems and independently make decisions.
Highly efficient and reflective, always looking for ways to improve processes.
Ability to train, direct, supervise, evaluate and motivate staff.
Ability to establish and maintain effective working relationships with Center staff.
Excellent phone etiquette and customer service skills.
Reliable transportation.
Ability to work weekends and evenings as required during peak seasons and special events.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Experience with Altru POS system or other database systems.
Experience in a public garden, non-profit or higher education setting.
Prior work experience at the Lady Bird Johnson Wildflower Center.

Responsibilities

Responsible for welcoming guests to the Wildflower Center in a professional, friendly, and positive manner.
Sell general admission tickets, informing guests about ticket prices and discount programs and provide information about the Center and answer questions about current exhibits, classes, projects, and programs.
Provide information about the benefits of a Wildflower Center membership to our guests.
Accurately complete and submit membership forms and create an Altru constituent record.
Serve as a guest services trainer in customer service and Altru POS (point of sale).
Oversee and guide staff through day-to-day operations and interactions with guests as needed.
Assist with hiring of guest services staff.
Assist with the onboarding and training of new staff.
Assist the Guest Services Manager with general admission scheduling, special events staff schedules and serve as a backup to weekend staffing needs when staff calls in sick.
Assist with creating operational memorandums, policies and procedures as related to guest services and admissions.
Other related functions as assigned.