Throughcare Case Manager

Geo Group • Richmond, VA

9d • Onsite

About The Position

The Throughcare Case Manager delivers pre-release planning and support to people in custody before their release from Ravenhall Correctional Centre, and provides post-release case management and coordination to support their transition into the community. The role offers person-centred, trauma-informed, strengths-based services responsive to complex reintegration needs, while building effective partnerships with internal and external stakeholders. It also contributes to the design and delivery of programs and services at GEO’s Community Reintegration Centre, primarily based at the Bridge Centre in Richmond, with travel to Ravenhall Correctional Centre as needed.

Requirements

• Tertiary qualification in Social Work, Psychology, Welfare, Human Services or another relevant field, or currently undertaking such a qualification, or equivalent professional experience.
• Knowledge and understanding of research and evidence related to positive resettlement and reintegration outcomes for people released from prison.
• Experience supporting people who have been institutionalised and may experience adjustment, behaviour, transition and reintegration issues.
• Ability to work within a trauma-informed framework with clients with complex needs, including disability, mental health, substance use and homelessness.
• Ability to coordinate access to and/or deliver programs and services relevant to the reintegration needs of people released from prison.
• Ability to develop and maintain collaborative stakeholder relationships and networks to facilitate positive client outcomes.
• Well-developed interpersonal and communication skills and the ability to build positive, non-judgemental professional relationships with people with a history of incarceration.
• Strong problem-solving and critical-thinking skills, with a practical, solutions-focused approach to reducing barriers, responding to emerging needs and improving participant outcomes.
• Eligibility to work in Australia as a permanent resident, Australian citizen or holder of an unrestricted visa with the right to work in Australia.
• Applicants must submit a cover letter and current resume.

Nice To Haves

• Previous experience in a community case-management role.
• Demonstrated skill in motivational interviewing or other engagement strategies.

Responsibilities

• Maintain a caseload of clients with varying reintegration needs and provide responsive services, including assertive outreach and support.
• Provide case management and coordination, collaboratively developing plans that identify post-release needs and supports to promote rehabilitation and reintegration outcomes.
• Assist with pre-release planning for eligible clients on the caseload, including those who may access Nexus, XIT-180 and other supported pathways.
• Coordinate and support clients to implement Individual Reintegration Plans after release, including support related to housing, education and employment, drug and alcohol and mental health treatment, and family and community connectedness.
• Provide support to people who need help securing or maintaining accommodation.
• In consultation with the Team Leader, identify, develop and deliver programs and services at the Community Reintegration Centre to address reintegration needs and support positive engagement with families and communities.
• Contribute to innovative approaches to reintegration, such as employment expos and other opportunities to improve post-release outcomes.
• Work collaboratively with internal and external stakeholders to optimise outcomes for people accessing Community Reintegration Centre services.
• Provide front-of-house support at the Community Reintegration Centre.
• Maintain accurate and timely attendance, case notes, progress and completion records for outcome monitoring, reporting and continuous program improvement.
• Participate in team meetings, supervision and training to strengthen practice quality, maintain professional capability and improve participant outcomes.

Benefits

• Role diversity and internal career progression opportunities.
• Ongoing funding for professional development, including further education sponsorship.
• Support with professional registration costs.
• Flexible working arrangements, subject to conditions.
• Competitive salary and rewards scheme.
• Free parking at Ravenhall Correctional Centre only.
• Employee Assistance Program.
• Fitness Passport and discounted gym and pool access for members and their families at over 1,500 fitness facilities across Australia.
• REACH Program.
• Discounted private health insurance through Medibank Private.
• Victorian Correctional Employees Association (VCEA).
• Pre-employment medical and fitness assessment covered by the organisation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level