Case Manager

City of New York • Long Island City, NY

12d

About The Position

The Bureau of Tuberculosis Control works to prevent the spread of tuberculosis and eliminate it as a public health problem in New York City. Its goals are to identify people with suspected or confirmed TB and ensure appropriate treatment, and to identify and treat people at high risk of progression from TB infection to TB disease. The Case Manager manages and monitors patients suspected or confirmed to have disease, as well as contacts of infectious patients, from diagnosis through treatment completion. A valid driver's license is required.

The role includes interviewing and educating patients with communicable diseases; investigating contacts and sources of infection; conducting surveillance and field investigations; referring patients for examination and treatment; observing medication intake; reviewing medical records; and coordinating with colleagues and community partners. The Case Manager also conducts quality assurance activities, may assume supervisory duties during a supervisor's absence, and conducts HIV counseling, testing, and post-test follow-up.

Only permanent employees in the title who are reachable on the Public Health Adviser civil service list are eligible to apply. Public Health Advisers are required to have an annual health assessment. Certain assignments may require satisfactory completion of phlebotomy or other procedural training, and HIV counseling certification may be required for certain assignments.

Requirements

• Must have a valid driver's license.
• Only permanent employees in the title who are reachable on the Public Health Adviser civil service list are eligible to apply.
• Meet the Public Health Adviser qualification requirements through one of the stated education and experience pathways: a bachelor's degree with specified coursework; a bachelor's degree plus six months of relevant experience; a high school diploma or equivalent plus four years of relevant experience; or equivalent education and/or experience subject to the stated minimum conditions.
• For Assignment Level II, meet the baseline qualifications and have at least one year of experience as a Public Health Adviser, Assignment Level I, or at least one additional year of experience described in Qualification Requirement 2.
• Public Health Advisers are required to have an annual health assessment.

Nice To Haves

• Satisfactory completion of phlebotomy or other necessary procedural training may be required for certain assignments.
• HIV counseling certification may be required for certain assignments.

Responsibilities

• Interview or re-interview and educate patients infected with a communicable disease.
• Elicit contacts and other information to locate or identify the source of infection and prevent further disease spread.
• Conduct surveillance activities, including administering TB diagnostic tests and collecting and transporting specimens, including blood.
• Conduct field investigations to locate and return lost patients to medical follow-up and assess the home environment.
• Refer patients to appropriate diagnostic facilities for medical examination and treatment.
• Observe patients with a communicable disease taking prescribed medication.
• Visit hospitals and private medical offices to review records and extract data.
• Establish and maintain communication with co-workers, supervisors, managers, and community partners.
• Manage and monitor suspected or confirmed patients and contacts of infectious patients from diagnosis through treatment completion.
• Conduct quality assurance activities, including pouch reviews and field audits for Public Health Adviser Level I staff and Assistant Public Health Advisers.
• Assume supervisory duties in the supervisor's absence to ensure continuity of case management.
• Conduct HIV counseling, testing, and post-test follow-up.

Benefits

• Premium-free health insurance plan; the posting states it saves employees over $10,000 annually based on a 2024 assessment.
• Additional health, fitness, and financial benefits may be available depending on the position's associated union or benefit fund.
• Public sector defined benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the ability to work from home up to two days during the week.
• Job security compared with private sector employment.

What This Job Offers

• Job Type: Full-time