Case Manager

Arizona Department of Administration • Tucson, AZ

12d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency that partners with families, caregivers, and communities to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. The Case Manager/Child Safety Specialist helps protect and support the safety, well-being, and future of vulnerable children and families across the state.

This full-time position is based in Tucson and involves 40 hours per week working on-site and in the field. Alternative work hours may be required. The role includes responding to allegations of child abuse or neglect, assessing child safety, working with families in homes and community settings, coordinating services, developing case plans, attending court hearings, preparing reports, transporting children, supporting placement needs, and managing cases throughout an assigned region. The specialist collaborates with courts, service providers, and partner agencies.

New hires must successfully complete a 22-week in-person classroom and field training program. The CORE program includes seven weeks of classroom training in one- to three-week blocks in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training. Salary begins at $21.7068 per hour, with stated step increases as training is completed and service time accrues.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts; alternatively, four years of experience as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and public records will be considered.
• Successfully complete the 22-week in-person classroom and field training program.
• Meet the applicable driver’s license requirements for driving or using a vehicle as an essential job function.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for newly hired State employees.
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Ability to communicate clearly and compassionately, conduct effective interviews, gather accurate information, and remain professional in challenging situations.
• Ability to stay organized and maintain accuracy and quality in a high-volume environment.
• Ability to remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Strong attention to detail.
• Knowledge of counseling, conflict resolution, and intervention techniques.
• Knowledge of child development, family systems, and trauma-informed practice.
• Knowledge of confidentiality and ethical decision-making.
• Knowledge of behavioral indicators of abuse or neglect, separation, and loss.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.
• Successfully complete the 22-week in-person classroom and field training program.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually.
• Generous vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level