Thrift Store Supervisor

Bella's Voice • Lynnwood, WA

5d

About The Position

The Front-End Supervisor is a working leader who ensures an exceptional customer experience while supporting the daily operations of Bella's Voice thrift stores. The supervisor leads cashiers, sales floor associates, and volunteers in creating a positive, organized, and mission-driven shopping environment.

Requirements

• High school diploma or equivalent.
• Minimum two years of retail or customer service experience.
• Strong communication, leadership, and organizational skills.
• Saturday and Sunday availability is required.
• Availability for both opening shifts (8:45–5:15) and closing shifts (10:45–7:15) is required.

Nice To Haves

• One year of supervisory experience is preferred.

Responsibilities

• Lead, coach, and support front-end team members, cashiers, volunteers, and sales floor associates.
• Assist with onboarding and training new employees.
• Provide coaching, recognition, and constructive feedback.
• Monitor attendance, productivity, and policy compliance.
• Deliver exceptional customer service and resolve customer concerns.
• Promote Bella's Voice's mission through every customer interaction.
• Supervise cashier operations and cash handling.
• Balance cash drawers and assist with deposits.
• Maintain organized checkout areas.
• Ensure merchandise is organized, stocked, and visually appealing.
• Support merchandising, pricing, signage, and recovery efforts.
• Open and close the store following procedures.
• Coordinate breaks and daily assignments.
• Promote workplace safety and loss prevention.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED