Multi-Site Thrift Store Supervisor
About The Position
The Multi-Site Supervisor provides flexible leadership and operational support across Bella’s Voice retail locations in Lynnwood and Shoreline. The role may be scheduled at different locations according to staffing, operational, training, and business needs, serving as the on-site leadership resource when assigned. The supervisor helps maintain consistent customer service, employee supervision, productivity, safety, merchandising, cash-handling practices, and organizational standards across locations. The position supports Retail and Production operations, store workflows, employees and volunteers, and the organization’s mission and values. Weekend and holiday availability is required, as is the ability to work any of the specified shifts: 7:30 AM–4:00 PM, 8:45 AM–5:15 PM, or 10:45 AM–7:15 PM.
Requirements
- High school diploma or equivalent.
- At least two years of retail or customer service experience.
- At least one year of supervisory or team leadership experience.
- Strong communication, leadership, and organizational skills.
- Ability to lift up to 40 pounds.
- Ability to walk and stand for extended periods.
- Saturday and Sunday availability.
- Holiday availability.
- Ability to work the 7:30 AM–4:00 PM, 8:45 AM–5:15 PM, and 10:45 AM–7:15 PM shifts.
Nice To Haves
- Thrift store or resale retail experience.
- Knowledge of clothing brands, housewares, antiques, or collectibles.
- Experience supervising volunteers.
- Passion for animal welfare and community service.
Responsibilities
- Provide supervisory and operational coverage across multiple locations according to staffing and business needs, serving as the on-site leadership resource when assigned.
- Lead, coach, and support employees and volunteers across Retail and Production operations, promoting accountability, teamwork, productivity, and Bella’s Voice standards.
- Assist with onboarding, training, coaching, recognition, and performance feedback; monitor attendance, conduct, productivity, and policy compliance, and communicate concerns to management.
- Oversee daily store operations, including opening and closing, employee assignments, breaks and meal periods, customer service, cash handling, and general workflow.
- Support sales floor operations, merchandising, stocking, pricing, recovery, donation intake, processing, and production activities based on operational needs.
- Provide customer and donor service, resolve concerns appropriately, and ensure interactions reflect Bella’s Voice’s mission and values.
- Maintain consistent operational standards, policies, procedures, and service expectations across locations and help identify opportunities for improvement.
- Monitor workplace safety, loss prevention, cash controls, and procedural compliance; respond to and appropriately escalate safety, security, employee, or operational concerns.
- Partner with Store Leadership on staffing needs, training initiatives, operational priorities, and communication between locations.
- Remain flexible regarding work location, schedule, assignments, and responsibilities according to organizational needs.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- 20% employee discount.
- Paid training and development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
