Thrift Store Sales Specialist

Goodwill NYNJ • Middletown, NY

2d • Onsite

About The Position

Goodwill Greater New York and Northern New Jersey is seeking a Thrift Store Sales Specialist to deliver excellent customer service and support daily retail operations while contributing to Goodwill’s mission. The role includes assisting customers, processing transactions, replenishing merchandise, maintaining a positive shopping experience, enforcing store policies, and helping keep the store clean and organized.

The position is located in Middletown, New York. Availability must be flexible to meet business needs. The store operates Monday through Sunday, 7:00 a.m. to 8:00 p.m.

The role involves handling pre-owned merchandise that may contain allergens, dust, or other substances. Goodwill provides training and protective equipment and follows safety protocols. Employees must follow safety guidelines and report concerns to management.

Requirements

• Flexible availability to meet business needs.
• Follow safety guidelines and report concerns to management.

Responsibilities

• Greet and assist customers promptly.
• Support donors as needed and direct them to the designated donation drop-off area.
• Restock merchandise on the sales floor in accordance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Benefits

• Generous time-off policy, available after the probation period.
• Health, wellness, and financial resources.
• Medical, dental, vision, parental leave, and company-sponsored life insurance benefits.
• Retirement matching programs and contributions.
• Transit and commuter benefits.
• Incentive payments for achieving performance targets.
• Tuition reimbursement assistance.
• Voluntary insurance offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed