Third Key Holder

Family Dollar•Spring Creek Township, IA

50d•Onsite

About The Position

The Third Key Holder provides exceptional customer service by greeting customers, helping them select and locate merchandise, answering questions, resolving concerns, and completing sales transactions. The role supports store operations by maintaining accurate inventory, assisting with deliveries and replenishment, keeping the store clean and well stocked, and helping the Store Manager with daily activities. When the Store Manager or Assistant Store Manager is absent, the Third Key Holder may open or close the store, oversee store conditions, and provide operational assistance. The role also provides guidance to team members on Family Dollar operating practices and procedures at the Store Manager’s direction. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as the ability to meet the stated physical demands, with or without reasonable accommodation. Preferred qualifications include completion of high school or equivalent and management experience in retail, grocery, or drug store environments.

Requirements

Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
May be required to regularly lift up to 40 pounds and occasionally up to 55 pounds from floor level to above shoulder height.
Adequate fitness to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Ability to read, interpret, and explain operational directives to others.
High school completion or equivalent preferred.
Management experience in retail, grocery, or drug store environments preferred.

Nice To Haves

Completion of high school or equivalent.
Management experience in retail, grocery, or drug store environments.

Responsibilities

Provide guidance to store team members on operating practices and procedures at the Store Manager’s direction, and communicate and explain applicable standards.
Greet, assist, and thank customers; answer questions and resolve customer inquiries and concerns.
Handle customer situations with the best interests of both the customer and the Company in mind.
Build average basket transactions and store sales through suggestive selling, promotion recommendations, and add-on items.
Maintain a clean, well-stocked store and a positive image with internal customers, external customers, and the community.
Accurately handle customer funds and process transactions using the POS system.
Assist with unloading delivery trucks, organizing merchandise, moving merchandise from the stockroom to the store, stocking shelves, and recovering merchandise.
Support asset protection by maintaining a presence in the store and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform opening or closing duties, assist cashiers, maintain records, and handle cash register deposits and receipts.
Complete position-based training on time and follow Company policies and procedures.
Perform other duties as assigned.