Thermodynamics Support Engineer

AutoStore™ • Atlanta, GA

4d

About The Position

AutoStore is seeking a self-driven and analytical Thermodynamics Support Engineer to join its Climate Controlled Systems team. The role supports AutoStore's Multi-Temperature Solution product portfolio, including its combined frozen and chilled robotic warehouse system. The engineer will help customers, partners, and internal stakeholders maximize product value and performance throughout the solution lifecycle, from sales and implementation through operations. The role includes some travel.

Requirements

• Strong knowledge of thermodynamics and refrigeration principles, focusing on system performance, reliability, and operational excellence.
• Experience in refrigeration, HVAC, cooling systems, industrial thermal solutions, technical support, field engineering, commissioning, or a related field.
• Ability to communicate complex technical concepts clearly to customers, partners, and non-technical stakeholders.
• Experience working across multidisciplinary teams, including Mechanical, Electrical, Software, and Commercial functions.
• Strong customer-facing skills and the ability to understand customer needs and translate them into practical technical solutions.
• Comfort delivering technical training, presentations, and workshops.
• Analytical mindset with strong problem-solving and troubleshooting capabilities.
• Bachelor's degree in Mechanical Engineering, Physics, Thermodynamics, Process Engineering, HVAC Engineering, or a related discipline.

Responsibilities

• Serve as a technical subject matter expert for AutoStore's Multi-Temperature Solution product line, supporting customers, integrators, and internal teams during sales, implementation, and operational phases.
• Provide technical guidance and solution support for refrigeration and frozen warehouse applications, with attention to performance, reliability, and energy efficiency.
• Collaborate with Commercial, Customer Success, Product Management, and Engineering teams to develop solutions that meet customer requirements and balance performance, cost, and operational needs.
• Support customer engagements through technical presentations, workshops, solution reviews, and training.
• Deliver training and technical education for customers, distributors, installation partners, and internal teams.
• Conduct site visits, inspections, commissioning support, and operational assessments to ensure installations meet AutoStore standards and customer expectations.
• Analyze field performance data, investigate customer-reported issues, and coordinate with engineering teams to identify and implement improvements.
• Support development of technical documentation, best practices, operating procedures, and training materials.
• Provide structured feedback from customer installations and market requirements to support continuous product improvement.

Benefits

• Comprehensive medical, dental, and vision plans
• Health Savings Account (HSA) with a company contribution
• Generous paid time off, including 12 holidays
• Paid exercise time
• Paid volunteer time
• Paid parental leave plans for all new parents
• 401(k) plan with employer match
• Discretionary profit-sharing contribution
• Educational assistance
• Professional development programs, including mentorship and coaching with external industry leaders
• Group life insurance
• Voluntary additional life insurance
• Disability insurance
• Employee Assistance programs

What This Job Offers

• Job Type: Full-time