Thermodynamics Support Engineer

AutoStore System • Atlanta, GA

3d

About The Position

AutoStore is seeking a self-driven and analytical Thermodynamics Support Engineer to join its Climate Controlled Systems team. The role supports AutoStore’s Multi-Temperature Solution product portfolio, including its combined frozen and chilled robotic warehouse system, throughout the product lifecycle. The engineer will help customers, partners, and internal stakeholders maximize product value and performance by providing technical expertise and practical guidance for refrigeration and frozen warehouse applications.

The position works across sales, implementation, and operational phases and collaborates with Commercial, Customer Success, Product Management, and Engineering teams. It includes customer-facing technical support, training, site visits, commissioning assistance, performance analysis, troubleshooting, and contributions to technical documentation and continuous product improvement. Some travel is required.

Requirements

• Strong knowledge of thermodynamics and refrigeration principles, particularly system performance, reliability, and operational excellence.
• Experience in refrigeration, HVAC, cooling systems, industrial thermal solutions, technical support, field engineering, commissioning, or a related field.
• Ability to communicate complex technical concepts clearly to customers, partners, and non-technical stakeholders.
• Experience working across multidisciplinary teams, including Mechanical, Electrical, Software, and Commercial functions.
• Strong customer-facing skills and ability to understand customer needs and translate them into practical technical solutions.
• Comfort delivering technical training, presentations, and workshops.
• Analytical mindset with strong problem-solving and troubleshooting capabilities.
• Bachelor’s degree in Mechanical Engineering, Physics, Thermodynamics, Process Engineering, HVAC Engineering, or a related discipline.

Responsibilities

• Serve as a technical subject matter expert for AutoStore’s Multi-Temperature Solution product line, supporting customers, integrators, and internal teams throughout sales, implementation, and operational phases.
• Provide technical guidance and solution support for refrigeration and frozen warehouse applications, with attention to performance, reliability, and energy efficiency.
• Collaborate with Commercial, Customer Success, Product Management, and Engineering teams to develop solutions that balance customer requirements, performance, cost, and operational needs.
• Support customer engagements, including technical presentations, workshops, solution reviews, and training.
• Conduct technical education and training for customers, distributors, installation partners, and internal teams.
• Conduct site visits, inspections, commissioning support, and operational assessments to check that installations meet AutoStore standards and customer expectations.
• Analyze field performance data, investigate customer-reported issues, and coordinate with engineering teams to identify and implement improvements.
• Support the development of technical documentation, best practices, operating procedures, and training materials.
• Provide structured feedback from customer installations and market requirements to support continuous product improvement.
• Travel as required.

Benefits

• Comprehensive medical, dental, and vision plans.
• Health Savings Account (HSA) with a company contribution.
• Generous paid time off, including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents.
• Retirement 401(k) plan with employer match and discretionary profit-sharing contribution.
• Educational assistance and professional development programs, including mentorship and coaching programs with external industry leaders.
• Group Life Insurance and Voluntary Additional Life Insurance.
• Disability Insurance.
• Employee Assistance programs.

What This Job Offers

• Job Type: Full-time